Pros
BetterUp has an amazing culture and crazy smart employees that work hard to deliver a quality platform experience. The cross-functional teams truly respect and enjoy working together. Diversity and inclusiveness is exceptional and authentic. Pay is great for technology start-up. Benefits and time off are plentiful (paid medical/dental/vision, company-wide shut-down in winter and summer, unlimited PTO, 5 days VTO, 4 inner work days, all holidays off, sabbatical at 5 years, paid parental leave, unlimited coaching via our product). We work hard, but still have work/life balance.
Our products are continually improving and we are bringing in massive, multi-year deals with key partners that are truly driving change across organizations. It's exciting! We've recently brought in more experienced executives, which was very much needed in order to mature and grow our company, so I'm optimistic with the slow improvement on the C-level leadership but we still have room to improve. We did experience 2 rounds of layoffs post-COVID in areas where we grew too fast or simply shouldn't have expanded to, which drove a lot of negative reviews but was necessary for the long-term health and direction of the company and put us in positive financial position for future success.
Overall, it's an exciting company to work for and has a great culture. Our quarterly internal surveys of employee satisfaction are actually very good, so reviews on here aren't an accurate depiction of current employee satisfaction but do show where leadership made bad calls on expansions that led to layoffs in the past.
Cons
Many teams need more staffing. My team is good about managing expectations of what we can deliver with our low headcount rather the alternative of burning out so we maintain work/life balance. At this stage in our company's growth, it's fine but eventually teams will need to expand if we want to IPO successfully and develop sustainable processes rather than winging it the best we can.
The CEO/COO who co-founded the company are great visionaries and salespeople, but they lack experience in growing a business to a more mature stage, so there's a lot of friction with them making "final calls" on things that most experienced leaders wouldn't do when building a profitable, mature company. I'm optimistic recent exec hires can help guide them and give them push back on their decisions to balance their awesome passion with best business practices as we don't need to chase every shiny opportunity and celebrity that wants to collaborate with us in order to fulfill our vision.
