BetterUp reviews

3.2

48% would recommend to a friend

(484 total reviews)
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Alexi Robichaux

53% approve of CEO

47% positive business outlook

BetterUp has an employee rating of 3.2 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BetterUp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

484 reviews
2.0
Mar 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive salaries and above-average compensation packages. Talented, intelligent, and driven individuals at the individual contributor (IC) level. A mission-driven focus that attracts purpose-driven employees who genuinely care about coaching and development. The product itself is genuinely impactful, and the 1:1 coaching services offered by BetterUp have helped so many people around the world — it's something I truly believe in.

Cons

Leadership is all over the place, constantly shifting directions with no real roadmap. For a company that's been around for over 12 years, it's frustrating to see them still calling themselves a startup and acting like one. Teams are stretched thin and expected to pick up the slack, while certain roles are created without much thought on what they should actually do. Despite promoting a coaching culture, it feels like we're more of a marketing and event company, spending huge amounts of money on things like Davos instead of focusing on internal growth. The CEO genuinely believes people are lining up to go on a two-week spiritual hike with him in Spain, like we're all teenagers without families or other responsibilities. It’s cringe-worthy, and most of us just roll our eyes. So many VPs, Vice-presidents and other fancy leadership roles all over the place. New managers are brought in but rarely take the time to connect with their teams or learn — 1:1s are few and far between. There's a growing sense of skepticism about the company's direction, and burnout is becoming the norm. The recent shift from remote-first to pushing people back to the office is unsettling, especially for those who live far away. It feels like remote employees will eventually be indirectly pushed out. Inclusiveness is a growing concern, with some employees being unfairly judged because of their location or working arrangements. Employees who take their rightful parental leave or have part-time contracts are made to feel like they’re not committed enough, which is incredibly disappointing for a company that preaches personal growth and balance.

2.0
Oct 13, 2021
Recommend
CEO approval
Business Outlook

Pros

BetterUp is a market leader providing a service needed by nearly every Fortune 2000 company. After working in the HR tech world for 10+ years, I can confidently say that our product is the most coherent L&D coaching tool available. If nothing else, BetterUp is a disruptor.

Cons

Some internal middle managers are simply in over their heads. That does not bode well when go to market teams rely on these teams to close deals quickly and effectively. Newly formed deals desks team causes friction, legal team is poorly managed, and solutions consulting team is too rigid on rules of engagement. We simply cannot grow and scale with the current leadership in this areas, while competition outpaces and moves faster.

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BetterUp Response
4y
We appreciate you sharing your feedback with us regarding your experience during this period of hyper growth at BetterUp. As our company continues to scale, we recognize the growing pains and the need to streamline processes. We are always open to feedback on how to improve work streams to alleviate friction. If you have any concerns regarding your team structure or about a specific individual, our open door policy and anonymous feedback mechanisms are always available to employees. We always encourage and welcome your candid feedback, which gives us an opportunity to improve. A member of the HR Team would be happy to connect with you to learn more. Thank you again for taking the time to share your experience with us! - BetterUp HR
1.0
Nov 14, 2025
Recommend
CEO approval
Business Outlook

Pros

The people doing the actual work are exceptional. They are intelligent, mission-driven, collaborative, and genuinely care about creating meaningful impact. The talent across teams is truly impressive, but short lived. Turnover is very high.

Cons

The Founders and Executive Leadership Team struggle with basic decision-making and lack strategic clarity. They hire incredibly smart people but operate like a first-year startup; constantly shifting priorities, changing direction, and reallocating funding with little transparency or stability. Additionally, there is a noticeable lack of integrity at the leadership level, which erodes trust and undermines the company’s stated values. This environment creates significant burnout among the very people who keep the company afloat. Over the past year, more than a dozen leaders have departed—many with less than a year of tenure, because it has become increasingly clear that BetterUp is not aligned to its core values and continues to lack a coherent organizational identity. Based on my experience, I would not recommend working at BetterUp.

Viewing 136 - 138 of 484 Reviews

Glassdoor has 731 BetterUp reviews submitted anonymously by BetterUp employees. Read employee reviews and ratings on Glassdoor to decide if BetterUp is right for you.