BetterUp reviews

3.2

48% would recommend to a friend

(484 total reviews)
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Alexi Robichaux

53% approve of CEO

47% positive business outlook

BetterUp has an employee rating of 3.2 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BetterUp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

484 reviews
3.0
Oct 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Amazing people, leaving the company was difficult because I was surrounded by people who weren’t just colleagues but friends. It’s an inspiring mission that BetterUp is working on and changing people’s lives. I would want to work at a company who is a customer.

Cons

Over my time at the company I was overlooking quite a few things with rose colored glasses. With the sprint to an IPO and fundraising a lot of money that forced the company into unrealistic goals things are really getting toxic. First, if you are starting as an SDR here don’t. There is no career path for you, it’s not a priority to build pathways either. Second, the core product is good but all the big bets have fell flat because the concepts were half baked. This has added pressure to other sales units to pick up the slack. Most territories that aren’t coastal regions a majority of reps are seriously missing their huge quotas. These aren’t reps who aren’t passionate or excellent at what they do. Regions have overhired and there just isn’t enough demand. Also, other offerings are catching up in capability and are more flexible, affordable, and easier to do business with. There is a reason for the mass exodus, it’s not just a few bitter people.

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BetterUp Response
3y
Thank you for taking the time to share your experience. Your feedback is concerning to us, as this is counter to our commitment of fostering growth and enablement for everyone at BetterUp. You note that you are no longer an employee, but if you feel comfortable, we invite you to please connect with us directly to elaborate further on your experience. Our HR team would be grateful for the opportunity to connect as we continuously work to improve our organization. - The BetterUp People Team
1.0
Oct 19, 2022

Dysfunctional

Recommend
CEO approval
Business Outlook

Pros

• Individual contributors tend to be genuinely amazing ppl who believe wholeheartedly in the mission and are passionate about making a difference • pay is fair, benefits save for medical are good. • lots of materials to consume if you’re into reading/learning. • great place to experience start up life but with 700 ppl and minimal organizational leadership.

Cons

• medical benefits are shoddy in terms of coverage, and while employers cannot do too much to alter the insurance industry this is the most restrictive medical insurance I have had in a long time. • leadership is poor. I could write a book but I’ll spare you and give a short list - lots of thoughts but zero pragmatics or enablement. It’s disjointed as an organization. No one seems to be orchestrating, like 100 different biz functions all doing their own thing. The literal definition of dysfunctional, and reactive. • positive psychology weaponized for corporate greed. I have seen folks put in situations to fail (no resources, guidance, infrastructure, etc), told that failure is okay and that we learn from it, only to have them be told failure isn’t an option and have their input dismissed as playing the victim. The player vs. victim ideology that they subscribe to is weaponized to crush dissent and criticism, preventing many things from being improved. • completely wasteful and useless onboarding. Your first month is drinking positive psych and company culture kool aid while being constantly told to spend literal *hours* searching a disorganized and out of date internal wiki for answers only to find they don’t even answer your question and then have to advocate for yourself when you still gotta ask someone for help. Zero training on the like 200 tools the company pours money into hoping it will make us efficient and wondering why they aren’t working when we don’t invest in their proper use and implementation. • not a tech company - as much as they don’t want it to be true, our tech stack is not what makes us successful, it’s our coaches and that relationship is shaky at best. But our web app is mediocre at best. • so many things have been made more complicated than needed. • the only reason I think the org is still functioning is that they’ve thrown headcount at their problems instead of being functionally competent. basic project management skills are lacking and if some does use them the culture throws their skills out the window to speed through a “mission critical”initiative just to forget about it.

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BetterUp Response
3y
Thank you for taking the time to share your experience with us. Please know that we take this feedback very seriously. We have an open door policy and an anonymous feedback system in place to ensure employee voices are heard and appropriate action is taken towards bettering the organization. If you feel comfortable sharing specifics with us, please contact your HR Business Partner. We want to create an environment where everyone on the team has the psychological safety and support to thrive on a personal and professional level. We are grateful for any opportunity to improve and for feedback that can help us toward our goal of making BetterUp a great place to work for everyone on our team. - The BetterUp People Team
5.0
Oct 14, 2022

Great company

Recommend
CEO approval
Business Outlook

Pros

Vision, vision, vision, great colleagues, tons of science/data, incredible work environment, lots of trust and support, fast-moving

Cons

As any start up - in a state of growth and lots of change

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