The starting pay is less than other customer service jobs and they freely admit that they cannot fill the positions, maybe they don't pay very well. Lots of broken promises. They move the escalations staff to the new building with promises of great opportunities, subsidized meals and affordable day care. Then once people change their lives around the new building they send them packing back to the old building, no bonuses, no cafeteria, no socials, new white paint? The esccalations department is sadley understaffed, payed below industry standards, and this latest move will create lots of turn over. Due to the understaffing, customer issues are not being dealt with in a timely manner. Resolution of customer issues are being delayed and this translates to big company losses. Money is being given away left and right because they can't get the customer issues resoved and they are losing the top level customers. Lot's of my coworkers are filling out applications in search of new jobs, kinda sucks, used to be a fair company. I am hoping the company is sold to a new owner that cares for it's workers.
