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      BigCommerce

      Now known as Commerce

      Engaged Employer

      BigCommerce reviews

      3.7

      67% would recommend to a friend

      (479 total reviews)
      avatar

      Travis Hess

      46% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      479 reviews
      1.0
      Dec 20, 2016

      Cult-like Atmosphere

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the people that work there are great others very click-ish. It's like being in high school all over again.

      Cons

      Watch your back because this company will find a way and reason to let you go or fire you once they do not want you anymore. Not like it used to be in the early days of BC. It's too corporate now. Too many faces have come and gone for various reasons. Major leadership changes and politics have led to this company downhill. If you work at BC you know what I'm talking about....

      3.0
      Dec 8, 2016

      Can be your dream job or a nightmare

      Technical support ninja
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Some of the nicest people you will ever meet, -Free lunch on Tuesdays if you work early enough to get there on time before its gone. -Free drinks and snacks -Nice office with a pool table, ping pong, and ps3.

      Cons

      -Office politics -Cliques -Not really what you but who you are buddy buddy with or kiss butt too. -U can get noticed by performance without playing politics but it is rare -If you are in Customer Support and depending on days off and hours you may miss a lot of the perks such as happy hour, company outings. -Ninjas are expected to adhere to strict attendance, metrics and ridiculous customer surveys. -Different departments are treated completely differently -Strict attendance rules like if you are a second late you are late. -Ninja pay rate was decreased and a new incentive plan "ninja trials" was implemented but never saw any action or use of the incentive plan. -Constantly using the excuse that they are startup company when it comes to certain perk yet-they run the company like any other call center. -There are a few vindictive people there if they don't think you fit with the "culture."

      5.0
      Dec 4, 2016

      Great company, getting better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's been a great company, but saw some rockier times. Since Brent's arrival as CEO our strategy has been clear and we have executed on that better than in years past. It's a great place full of talented, hard-working people that push you every day.

      Cons

      Though better than it used to be, there needs to be a focus on execution, with people held accountable to failing to do so or doing so in a way not befitting our values. This is particularly needed in the Product and Sales organizations (though, again, it's getting better). Work-life balance can be tough, and we work very hard (a pro and a con).

      Viewing 382 - 384 of 479 Reviews
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      ReviewsBigCommerce reviews

      Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.