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BigCommerce

Now known as Commerce

Engaged Employer

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)
avatar

Travis Hess

46% approve of CEO

48% positive business outlook

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews
3.0
Oct 4, 2015

Potential is there, yet unrealized

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free lunch everyday that's healthy and tasty. Good snack selection, wine, beer, game room--great overall fringe benefits (but unfortunately in PLACE of traditional benefits instead of complementing them). Pretty good work/life balance, mostly friendly and smart coworkers of all ages. New CEO is less hype, more reality and has a plan to turn the company around. Bumped from 2 to 3 stars overall due to his plans so far, but the jury's still out.

Cons

Company is not growing as fast as its closest competitors and is constantly changing direction trying to figure out how to do so. That wouldn't be a con if we could drop the hype, acknowledge our past mistakes and not over-hype the next direction as the best thing ever--it's simply something else to try. Until we have a proven rocket-ship business plan, employees will not get fired-up for every management whim. BE REALISTIC. Again, new CEO is definitely a big improvement in this area. Despite small size, it is a VERY political environment with a LOT of favoritism for employees who aren't necessarily performing up to their titles but who happened to know management who brought them in beforehand. This leaves limited room for advancement for the true performers as it matters more who you know or what books you've written than your actual abilities and contributions. Strangely, the company isn't as engineering focused as it should be for a tech startup. PMs and middle managers are seen as "above" engineers (even leads) and are invited to leadership offsites and strategy meetings while engineers are left to be code monkeys whose domain knowledge and ideas about the business go unused because they are never consulted. Poor traditional benefits; no 401(k) match. The company wastes a lot of money trying to look the part of a hip startup, but behind the scenes it's a very stratified, political environment with more time-wasters than many fortune 500 companies.

5.0
Sep 25, 2015
Recommend
CEO approval
Business Outlook

Pros

The people at BC are extremely talented, helpful and willing to work as a team. It is a great feeling working with people who are the best at what they do. From recruiting and technical to marketing and sales, there are rock stars at every turn.

Cons

The work is intense and relentless- as you would expect from a company at this stage of growth who is playing to win.

3.0
Sep 24, 2015

Sales

Recommend
CEO approval
Business Outlook

Pros

Great people, decent perks: games, catered lunches on Tuesdays, department outings, great company parties

Cons

Management makes the same mistakes repeatedly. Lots of changes are made without much thought to the overall outcome.

Viewing 412 - 414 of 479 Reviews

Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.