Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 79 reviews)); "Great benefits" ((in 30 reviews)); "Great company to work for with competitive pay" ((in 27 reviews)); "The majority of the team is great." ((in 25 reviews)); "Great work/life balance" ((in 22 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"Massive layoffs twice every year." ((in 18 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 11 reviews)); "Weird company structure full of nepotism." ((in 7 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

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BigCommerce

Now known as Commerce

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

5.0

Aug 25, 2022

Amazing place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Amazing work life balance Great benefits Best leadership

Cons

Work load is more than a resource can handle sometimes.

1.0

Jul 29, 2022

Painful chaos

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Well meaning, generally lovely people Good salary

Cons

Chaos, unprofessional, stress, leadership insufficient competence, shortage of staff, no benefits

2.0

Oct 25, 2021

Lack of Management skills, processes and leadership

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great team environment with a lot of opportunities to grow

Cons

Leadership lacks management skills and do not have clear KPI's

Viewing 418 - 420 of 479 Reviews

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