Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 79 reviews)); "Good benefits with RSU incentives" ((in 31 reviews)); "Great company to work for with competitive pay" ((in 26 reviews)); "The majority of the team is great." ((in 24 reviews)); "Great work/life balance" ((in 23 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"No direction and continuous layoffs.If you are looking of such an environment then go ahead and join this company!!" ((in 18 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 11 reviews)); "Weird company structure full of nepotism." ((in 7 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

1.0

Mar 26, 2024

Data is a mess

Lead data developer

Recommend

CEO approval

Business Outlook

Pros

Remote optional as is working in office

Cons

Data is not organized in a logical way, they are losing out on money due to data loss.

BigCommerce Response

2y

Thank you for taking the time to provide feedback. In order from us to learn more about your experience and how we can improve, please reach out to us at ta@bigcommerce.com if you have any further feedback.

3.0

Mar 21, 2024

Great people

Global sales trainer

Recommend

CEO approval

Business Outlook

Pros

Fantastic people Autonomy Benefits Lateral career opportunities, some departments

Cons

Disorganized leadership strategy Unclear or changing team strategy and deliverables Lack of career growth opportunities, some departments Unclear spending goals vs layoffs

BigCommerce Response

2y

Thank you for taking the time to provide feedback! We appreciate your input. If you have any further feedback to share please email us at ta@bigcommerce.com.

3.0

Mar 13, 2024

Great company and people, but lacks a clear vision forward

Content marketing manager

Recommend

CEO approval

Business Outlook

Pros

The best part about BigCommerce are the people. They hire the best people who not only care about their jobs, but the people they’re working with. I’ve never worked with a more kind, caring, fun group of people before.

Cons

Benefits are well below average for industry. Every six months the company has to completely flip and have a new direction. There is little communication from the ones making these decisions how new goals will be achieved, or what they even are. Metrics for success are a moving target. Even when goals are hit and metrics are met, layoffs happen, sending mixed messages to remaining team.

BigCommerce Response

2y

Thank you for taking the time to provide feedback. In order from us to learn more about your experience and how we can improve, please reach out to your HRBP.

Viewing 109 - 111 of 479 Reviews

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Data is a mess

Great people

Great company and people, but lacks a clear vision forward

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