Where do I start? First off, the only reason I'm giving this review 2 stars is because I did meet some great people, and my experience at BC opened up my professional doors, and I don't want to seem ungrateful for that.
On to the bad:
The CEO has hired a number of his close friends to run upper management. Some people, despite how disliked at the company they are, maintain their positions because of their relationship with Brent. This leads to unfair power dynamics and general toxicity.
While in my position, I was overworked and underpaid, and repeatedly told that I didn't demonstrate the qualities to get promoted, even though I had the results to prove it and was easily operating at a level beyond my original job scope. It took a couple years of me doing everything short of kicking and screaming to get any sort of monetary bump in pay, which is absolutely ridiculous considering the skyrocketing cost of living in Austin. This wasn't just a "me" issue, as there was a mass exodus as people started to realize their worth. How coincidental that after this mass exodus (if you don't believe me, just do a bit of LinkedIn research), BC all of a sudden found the budget to give the remaining team members much-overdue raises and promotions!
On more than one occasion, team members were verbally disrespected or gaslit (one of the worst perpetrators sits on a team that runs rampant with nepotism. This particular individual, who happens to be the CEO's friend, was known to be kind in-person, but cruel and toxic in 1-1 situations/video calls).
BigCommerce does a great job of maintaining an illusion of amazing company culture and benefits and its "amazing" product, but truth be told, 1) the benefits are just ok compared to other tech companies 2) the product has its issues and leaves a lot to be desired and 3) there is quite a bit of toxicity bubbling under the surface.
