Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 79 reviews)); "good benefits and work policies" ((in 32 reviews)); "Great company to work for with competitive pay" ((in 24 reviews)); "Good work life balance if you push for it" ((in 22 reviews)); "Leadership is focused on making this company the best it can be." ((in 13 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"Constant layoffs, constant change in direction, not much cross" ((in 17 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 11 reviews)); "Weird company structure full of nepotism." ((in 7 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

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BigCommerce

Now known as Commerce

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (479 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

5.0

Oct 31, 2021

Manage technology partners for sales channel

Regional channel manager

Recommend

CEO approval

Business Outlook

Pros

A very innovative company in the market

Cons

Not anything at the current moment

4.0

Oct 27, 2021

Good and solid

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Welcoming international team, good people and mindset. Still growing post IPO and despite a competitive market. Good talent who will support you.

Cons

Slowed down development and many competitors emerging left and right - this is not an fast start up.

2.0

Oct 25, 2021

Lack of Management skills, processes and leadership

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great team environment with a lot of opportunities to grow

Cons

Leadership lacks management skills and do not have clear KPI's

Viewing 232 - 234 of 479 Reviews

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