Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 80 reviews)); "Great Benefits" ((in 30 reviews)); "Great company to work for with competitive pay" ((in 27 reviews)); "The majority of the team is great." ((in 23 reviews)); "Good work life balance if you push for it" ((in 20 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"unexpected layoffs right before Christmas holidays after giving assurance that the company is doing ok." ((in 18 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 18 reviews)); "No 401k match and average alternative benefits." ((in 11 reviews)); "Lack of communication and clear expectations." ((in 7 reviews)); "Previous ceo was better for company culture" ((in 6 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

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BigCommerce

Now known as Commerce

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

3.0

May 6, 2021

Tought job

Technical support first year

Recommend

CEO approval

Business Outlook

Pros

Very good benefits and lots of opportunity to grow.

Cons

A very high stress job with a high turnover rate.

5.0

May 6, 2021

Refreshing!

Associate customer success manager

Recommend

CEO approval

Business Outlook

Pros

Interview process, communication, onboarding, world-class training

Cons

No matching 401K but maybe I can do my part to help BC grow

5.0

May 5, 2021

Amazing People, Great long term vision

Competitive intelligence manager

Recommend

CEO approval

Business Outlook

Pros

Honestly the people are just amazing. I think BigCommerce has a fairly unique vision around being a more open and flexible SaaS ecommerce platform.

Cons

It can be really crazy at times and depending on your role some very long days/weeks.

Viewing 253 - 255 of 479 Reviews

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