Does Birch Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Birch Communications employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Birch Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Birch Communications?

22% of Birch Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Birch Communications 2.8 out of 5 for work life balance, 2.3 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Birch Communications?

Manager (7) , Account Executive (4) , Account Manager (3) , Sales (3) , Sales Representative (3) , Customer Service (2) , Customer Service Representative (2) , Inside Sales Representative (2) , Sales Engineer (2) , Sales Manager (2) , Senior Manager (2) , Solutions Advisor (2) , Tier I Tech Support (2)

What are the pros of working at Birch Communications according to real employee reviews?

"That they are still Cbeyond employee's working there that have years and years of good service for the company and are great people." ((in 19 reviews)); "Benefits are good." ((in 8 reviews)); "You can always count on your manager to help you out when you in need." ((in 7 reviews)); "Amazing work environment." ((in 5 reviews)); "Good Pay." ((in 4 reviews))

What are the cons of working at Birch Communications according to real employee reviews?

"They have done so many layoffs in the past 3 months there is virtually nothing left." ((in 9 reviews)); "Upper management was disconnected from employees" ((in 7 reviews)); "With no real training." ((in 5 reviews)); "The company is unsuccessful because there is no consistent or intelligent plans from senior leadership." ((in 5 reviews)); "To many to name but company has no idea what direction is going in which creates atmosphere of constant pressure and stress." ((in 4 reviews))

What are employees saying about Birch Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Birch Communications layoffs and their outlook for job security at Birch Communications in 2026.

What are the top reviewed Birch Communications locations?

Atlanta , Macon , Emporia , Dallas , Denver , Las Vegas , Miami , Marietta , Reston , Kansas City , Louisville , Albuquerque , Austin , Los Angeles , Englewood , Seattle , Topeka , Locust Grove , Smyrna , Rockmart , Oakbrook Terrace , Miramar , Lexington-Fayette , Maco , Taft Southwest , North Atlanta

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Birch Communications

Acquired by Fusion Connect

Birch Communications reviews

2.3

22% would recommend to a friend

(177 total reviews)

Tony Tomae

10% approve of CEO

19% positive business outlook

Ratings by category

4.0

Diversity & inclusion

2.8

Work/Life balance

2.5

Compensation and benefits

2.3

Culture & values

2.2

Career opportunities

2.1

Senior management

Birch Communications has an employee rating of 2.3 out of 5 stars, based on 177 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Birch Communications employee rating is 36% below average for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Disability

Reviews by job title

177 reviews

1.0

May 20, 2014

Unrealistic expectations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Staff is family oriented with one another, company is growing via acquisitions

Cons

Executive team ruined company culture and currently have seriously unhappy employees, hence the high turnover rate

1.0

Nov 13, 2013

Sr. Central office tech

Senior central office

Recommend

CEO approval

Business Outlook

Pros

Good for startup company to learn

Cons

Everything else. Management sucks. I left in 2007. Massive turnover. When I first started, the company had no redundancy. I told them as a Senior Central office technician to put modems at each site to dial into the router if the WAN link goes down. Well it happened in 2007 and as. 5 minute outage turned into a 9 hour outage. The Director (Tom) and VP (Chris) blamed me. Pretty pathetic. Same thing happened with their core router in Macon when it went down and no redundancy. I soon left afterwards.

2.0

Aug 9, 2012

Overworked and underpaid

Customer service

Recommend

CEO approval

Business Outlook

Pros

My original manager was knowledgeable and dedicated to my success.

Cons

The rules changed seemingly every 3 weeks. Management was not supportive.

Viewing 70 - 72 of 177 Reviews

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Direct Support Professional

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Birch Communications

Birch Communications reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Unrealistic expectations

Sr. Central office tech

Overworked and underpaid

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