Pros
Management is invested in employee development, listens to opinions and suggestions & makes an effort to make Birdeye the most efficient, accommodating workplace. Team members are always willing to help others and everyone is invested in the growth of 'the nest'. Support teams are in place to take day to day and reporting tasks off CSM team members so we can focus on building relationships and driving growth via our assigned accounts. Driven individuals will excel here with a generous bonus & compensation structure. Monthly all-hands, revenue all-hands and training sessions keep employees engaged and learning. Benefits can't be beat - paid employee healthcare(affordable family additions too), paid maternity/paternity leave, short term disability, 401k match, stock options, multiple employee resource groups and unlimited PTO. Product is robust and constantly improving to bring value to customers.
Cons
Being a startup in a hyper growth stage, each employee is expected to take on their share of work and sometimes wear multiple hats. The nature of SaaS means as a CSM you'll constantly have to stay up to date on changes to the product to ensure customers are finding value.