Birdeye reviews

3.9

72% would recommend to a friend

(1,226 total reviews)
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Naveen Gupta

79% approve of CEO

75% positive business outlook

Birdeye has an employee rating of 3.9 out of 5 stars, based on 1,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Birdeye employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Aug 24, 2020
Recommend
CEO approval
Business Outlook

Pros

People are awesome, used to be a fun culture in the beginning

Cons

- Upper management does not communicate, a lot of favoritism. There is no transparency whatsoever. They don't reward top-sellers properly so there's no proper incentive for high-performers. They underpay sales reps as well. - No change comes from employee reviews. They don't even read them, and don't really care about their employees at all. Unfairly give out opportunities, such as going to trade shows and moving up the ladder

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Birdeye Response
5y
Thanks for your feedback. As a company we strive for continuous improvement - both in customer and employee happiness. I appreciate your shout out to all the awesome people at Birdeye, and wish you nothing but success in your next opportunity. - Brendan Stout, VP of Mid-Market Sales
2.0
Aug 21, 2020

Get in and get out.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people and managers are hard to beat anywhere else. You will develop friendships and close relationships with the people you share a team with. They will be your rock when things get shaky. I still have very close relationships with them to this day and I do not see that changing anytime soon. It is also a great place for someone with no experience to come in and start a career in this industry. If you are fresh out of college or have been wanting to get into software sales this would be a good place to start to get your experience. Your managers will look out for you and fight for you but that can only go so far. There is some room to grow. When COVID isn't an issue there is lunch on Fridays, kitchen full of snacks, and good benefits.

Cons

The salaries are not even competitive. Things change all the time and the higher up leadership will blame you for not getting results even though they asked you to clean out your pipeline last week and you have been rebuilding it with your new leads. Then as soon as you get some small foundation under you... change happens and they are threatening to put you on PIP if you do not get results. There is also no consistent PIP plan either. Some people get let go after 1 bad month and then some people get to ride it out for 9-10 months of bad performance. Higher leadership does not listen to the boots on the ground. This will cause you to have unrealistic goals (even during a pandemic) and they do not want to listen to your suggestions on creating success. It truly is their way or the highway and unfortunately, their way is going to lead them down the wrong path because they are too egotistical to listen to their employees. This includes the executives and stops at the direct management level. The AE/BDR Managers don't even get listened to at all either so it isn't just at the bottom of the totem pole. I personally worked in different roles and it doesn't get better anyway that you look at it. All the reviews that you see that are similar and not "5 Stars" are accurate. When people leave and start to leave honest feedback on Glassdoor the marketing team starts reaching out to newbies that have been around for less than 6 months to leave "glowing" reviews. I get why they are doing it but just be aware. There is just a bunch of ignorance and arrogance going on and it is sad that you realize that AFTER you move on to a new company that does things the right way. The President has switched to a fear-based approach that has been mentioned in one of the reviews as well. It is just a very toxic work environment that takes a toll on your mental health/

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Birdeye Response
5y
Thank you for providing your feedback. I appreciate your shoutout to all our hard working dedicate managers. Thanks for being a part of our team, and best of luck to you in your next adventure. - Sarah Bennett, VP of Sales, SMB
1.0
Aug 20, 2020
Recommend
CEO approval
Business Outlook

Pros

The people! I worked in the Dallas office and honestly my coworkers are the reason I stayed so long. I made friendships that will last and I am so grateful for that. There are snacks and lunches on Fridays which is cool too. When I started it was all rainbows and butterflies and it was a great way to get sales experience straight out of college. My direct manager was an amazing leader and they helped me to succeed from the day that I walked in the door. The VP of sales Sarah is a rockstar and a great leader as well. Direct managers work hard to keep up the morale and personally train in the specific areas you need help with.

Cons

I'm going to make it short and sweet. -Upper management does not care about their employees only money in their pocket -Morale is low, lower than normal working from home -No work life balance at all, when you weren't at work you were still working -No transparency ever -Mental health down the drain and no one cares The bottom line is that the entire sales floor is so exhausted. They are mentally drained and burnt out.

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Birdeye Response
5y
Thanks for taking the time to provide your feedback. Covid definitely changed the way we operated and it was not what I expected going into 2020. However really excited to share that because of our speed and ability to pivot, we came out of Q3 stronger and have started Q4 with a bang. I'm extremely proud of the hard work the SMB team has put in. Thank you for being a part of this team, and I wish you nothing but success in your next position. - Sarah Bennett, VP Sales, SMB
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Glassdoor has 1,245 Birdeye reviews submitted anonymously by Birdeye employees. Read employee reviews and ratings on Glassdoor to decide if Birdeye is right for you.