Birdeye reviews

3.9

72% would recommend to a friend

(1,226 total reviews)
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Naveen Gupta

79% approve of CEO

75% positive business outlook

Birdeye has an employee rating of 3.9 out of 5 stars, based on 1,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Birdeye employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Jul 2, 2020

Fantastic place to work for those who want to build and innovate!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Executive team is very focused and collaborative. The company strategy is sound and during Covid they have been extremely supportive and communicated effectively. I am very proud to be at BirdEye and be part of the action!

Cons

None that I can think of. Great opportunity!

5.0
Jul 2, 2020
Recommend
CEO approval
Business Outlook

Pros

There are many Pros- 1.) I have experienced a true willingness to serve our clients 2.) Strong female leadership 3.) Support from all channels of leadership from direct manager to cofounder of the company 4.) Open to new ideas and suggestions 5.) A family connection 6.) Consistent new developments/releases in the product 7.) Dedication to training and promoting employees 8.) Teamwork and support from across channels- Sales, Customer Success 9.) Investing in upgrading tools needed to complete work 10.) Flexible work schedule and trust that you can complete your expected workload

Cons

I have not experienced many cons: 1.)This is a company that is still growing and developing protocols, so if you do not like trying and adjusting- may not be the best fit. I love it because I can add my experience and ideas and help develop what I think is the best fit. 2.)You will be busy! In the Implementation role especially, you will be managing many projects at once and will be expected to show results. Again, this is something that I enjoy- the day goes by quickly, I feel that I accomplished a lot each day, leadership praises/congratulates you for your hard work!

1.0
Jun 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Cool people and free snacks (this was, of course, only before Covid as we have been working from home since the end of March)

Cons

Things were okay before Covid, but just ok. Birdeye is still in a start-up phase so things were definitely never perfect. But once the president, Dave, got hired on and Covid-19 hit, things became a living hell. Within the first month they laid off over 30% of their employees but then hired externally 3 sales engineers, sales trainers (search up Guru Ganesha, he trained us, you will have a good laugh if you look him up online I promise you!), VP of enterprise, and VP of marketing. Sales were dropping significantly as Birdeye is the highest price product (we are priced 3x higher then our competitors, but do practically the same thing) and we were in a pandemic. But instead of acknowledging this, they blamed their salesforce and would yell at us almost everyday and force us to work overtime with no extra pay (also our quota never lowered during this time). I know multiple people that had to quit because they were having panic attacks and suffering from depression because management was treating us so terribly. After this technique of theirs didn't work (shocker!), they started making more cuts and blamed it on sales performance, trying to stop employees from receiving unemployment insurance. This company is extremely shady!! They are firing people left to right but are continually hiring externally as well, mostly for upper level position. Something really weird and fishy is going on, and everyone knows it. Even last week a manager quit on the spot... Whatever you do, do not work here, its not worth it!!!!!

Viewing 946 - 948 of 1,226 Reviews

Glassdoor has 1,245 Birdeye reviews submitted anonymously by Birdeye employees. Read employee reviews and ratings on Glassdoor to decide if Birdeye is right for you.