Is Birdeye a good company to work for?

Birdeye has an overall rating of 3.9 out of 5, based on over 1,244 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 72% of employees would recommend working at Birdeye to a friend and 75% have a positive outlook for the business. The best reviews about Birdeye have been left by employees working as Customer Success , Customer Success Manager and Sales Development Representative (SDR) .

Does Birdeye pay their employees well?

According to anonymously submitted Glassdoor reviews, Birdeye employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Birdeye. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Birdeye?

72% of Birdeye employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Birdeye 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Birdeye?

Account Executive (121) , Business Development Representative (BDR) (43) , Software Engineer (41) , Sales Development Representative (SDR) (39) , Customer Success Manager (34) , Senior Software Engineer (27) , Sales Development Representative (23) , Customer Success (18) , Sales (16) , Senior Account Executive (16) , Technical Support Engineer (15) , Implementation Specialist (14) , Account Manager (13) , Backend Engineer (12) , Anonymous (11)

What are the pros of working at Birdeye according to real employee reviews?

"Great culture and work ethics" ((in 123 reviews)); "Great people to work with" ((in 66 reviews)); "So happy I joined a great org and team!" ((in 58 reviews)); "Explosive Growth Great Leadership Fast Paced Tremendous Resources" ((in 45 reviews)); "Great benefits and 401K" ((in 44 reviews))

What are the cons of working at Birdeye according to real employee reviews?

"There is no personal life and no work life balance." ((in 37 reviews)); "Projects, pipelines are dependent upon on the upper management, instead of product needs." ((in 10 reviews))

What are employees saying about Birdeye layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Birdeye layoffs and their outlook for job security at Birdeye in 2026.

What are the top reviewed Birdeye locations?

Dallas , Irving , Palo Alto , Denver , Sunnyvale , Coppell , Chicago , Austin , Sacramento , Texas City , Los Angeles , Salt Lake City , Detroit , Houston , Rancho Cordova , San Francisco , Miami , Nevada , Dallas-Fort Worth , North Salt Lake , Oswego , Arlington , Ashburn , Kansas City , New York , Oneonta , Osceola , Phoenix , Ann Arbor , Stillwater

Birdeye reviews

3.9

72% would recommend to a friend

(1,225 total reviews)

Naveen Gupta

79% approve of CEO

75% positive business outlook

Ratings by demographic groups

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Gender

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Birdeye has an employee rating of 3.9 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Birdeye employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Mar 28, 2019

Large scope of improvement

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good software company to work with but only until 1 year ago. The culture was good then. There was no micromanagement. Friendly environment. Seniors used to listen. Product is good. Compensation is fair. Food quality is not that good but it is free so cannot complain.

Cons

Past few months the company transformed into a call center. Lot of micromanagement. Seniors and leaders don't have time for the employees. The feel good factor is lost. They make personal comments and you cannot go to HR because he is biased. They have started to ask not to take our own leaves. Now they are forcing to work on weekends with no extra pay or overtime. There is no personal life and no work life balance. Top management is least bothered to look into it. Culture and values are only on walls and nowhere seen. Cannot recommend anybody to birdeye.

Birdeye Response

6y

Thank you for your feedback. There are indeed some pains of a fast-paced startup and it’s not easy to continue being the #1 company in reputation management. For the duration I have been part of this awesome Tech support team at BirdEye, I can say that there has been just one occasion where volunteers were requested to help out customers on a Saturday, by reducing their own backlogs. As a token of appreciation, gift vouchers were also issued later to all these individuals. If you were part of this one time volunteer group and did not receive your gift vouchers, which is highly unlikely, please feel free to connect with me or the HR team. We strongly encourage work-life balance and planning for leaves is a vital part of it. If your planned leaves or the unplanned leaves in an emergency situation are being denied, please let us know. We will fix it! While you have been with BirdEye for less than a year, I recommend to not believe in hearsay as to how things were until a year ago before you joined. I am all ears for suggestions and feedback and let’s work together to drive a culture of engagement and family spirit! Please feel free to connect with me anytime to discuss ideas on ways our team can improve.

5.0

Mar 27, 2019

Culture

Sales development representative

Recommend

CEO approval

Business Outlook

Pros

Since I have landed in the nest, I have observed that BirdEye puts a lot of attention on its people and the culture. It means people will treat you with respect and listen to your thoughts.

Cons

Looking forward to how our international strategy plays out.

5.0

Mar 26, 2019

Best company I've ever worked for

Account executive

Recommend

CEO approval

Business Outlook

Pros

Amazing culture. Awesome management. Opportunities to grow. Ability to work on stuff I actually care about. Great benefits.

Cons

BirdEye has grown a lot. I joined in 2016 when I was looking for the new challenge. Could not have made a better choice.

Viewing 1033 - 1035 of 1,225 Reviews

Jobs at Birdeye

Account Manager

Dallas, TX

View job

Customer Success Manager, Enterprise

Business Development Representative - Hybrid 3x/Week DFW

Dallas, TX

View job

Customer Success Manager, Commercial

Birdeye

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Large scope of improvement

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Best company I've ever worked for

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