Black Box reviews

2.9

37% would recommend to a friend

(675 total reviews)
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Sanjeev Verma

40% approve of CEO

37% positive business outlook

Black Box has an employee rating of 2.9 out of 5 stars, based on 675 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Black Box employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

675 reviews
5.0
Feb 16, 2021
Recommend
CEO approval
Business Outlook

Pros

good work culture and peaceful environment

Cons

some times adamant to employees

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Black Box Response
5y
Thanks for your review. I'm happy to hear you are having such a good experience here at AGC Black Box.
2.0
Feb 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Nice colleagues that handle a lot of stress and yet manage to stay positive and do their best to give a good service to the customers. International Environment.

Cons

No bonuses of any kind or extra hours paid even though there is a lot to do and not enough people to do the tasks. No support to get promoted to other positions. Almost impossible in this department to get a raise even though your appraisals show how well you have performed. Since they got acquired by an Indian company, they are sending almost all the operation to India and letting go of the people in Europe regardless of their experience and good work. Now customers are really unhappy with the service of the new employees because the quality of the customer service has shockingly decreased and top management doesn't seem to care so much.

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Black Box Response
5y
Thank you for your review. I completely agree, we do have some very nice people who work at Black Box that do an amazing job serving our customers around the world. We are very focused on career development. It’s a key priority for the executive team and I am confident that you will see more progress in this area during the coming year. Our vision is to be able to provide round the clock global support to our customers (both internal and external) and one way we are able to do that is by hiring team members in India for some of our support functions. As with many organizations that have made this same decision, it does require change, which can be challenging until it becomes part of the normal business environment. The vast majority of our team members are in the US and Europe and that will not change. Thanks again for your feedback, it is always appreciated!
Viewing 367 - 369 of 675 Reviews

Glassdoor has 798 Black Box reviews submitted anonymously by Black Box employees. Read employee reviews and ratings on Glassdoor to decide if Black Box is right for you.