Black Box reviews

3.0

39% would recommend to a friend

(671 total reviews)
avatar

Sanjeev Verma

41% approve of CEO

39% positive business outlook

Black Box has an employee rating of 3.0 out of 5 stars, based on 671 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Black Box employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

671 reviews
1.0
Dec 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Work/life balance is good, it's an 8-5 job with no stress outside of work hours and no expectations to do any work outside of your time in the office because it is an hourly position, which is a low base rate.

Cons

Zero training on the product and virtually no help on a simple transaction based sale. You are expected to do 50 calls a day and are told you are going to have a book of base accounts that will get you to the salary you are "expecting" which is not accurate. A huge majority of the base accounts are given to the Sr Reps and then you are left virtually prospecting a vast majority of the time, which is also not what I was told in the interview process. It is near impossible to make good money on commission here as well based on the compensation plan which they do not let you see until after you take the role. The quality of the product, the refurbished and repaired phones are not good. Many customer complaints while I was there and the management team does not do anything to accommodate customer concerns or complaints but rather leaves the customer out to dry without any focus on customer satisfaction, retention, or conflict resolution.

1.0
Dec 17, 2013
Recommend
CEO approval
Business Outlook

Pros

I wish I could say there was one. They will tell you a very specific first year income of 60-75k but this is just a tactic to get you in the door. There is no way to make this high of income at this company.

Cons

The work environment is very poor. You will be micromanaged at every aspect of your 8 hour day. Management is very unprofessional and will not treat any of the employees with respect.

3.0
Nov 30, 2013

Switch Tech

Recommend
CEO approval
Business Outlook

Pros

Great working with Gov. Loved it.

Cons

Location, close to home and retirement.

Viewing 628 - 630 of 671 Reviews

Glassdoor has 794 Black Box reviews submitted anonymously by Black Box employees. Read employee reviews and ratings on Glassdoor to decide if Black Box is right for you.