Blackbaud reviews

Slightly below average pay compared to SaaS

I worked at this company straight out of college, and looking back now after working elsewhere in tech, I genuinely cannot believe how unhealthy and toxic the environment was. I was too naive at the time to realize how abnormal a lot of this was. I have now been at my new job for a good amount of time to put some of this into perspective. A few things prospective employees should know: • Constant micromanagement. You are buried in unnecessary busy work and forced to fill out endless forms and “tracking” documents just to prove you’re doing your job. • Sales reps are expected to update the same information repeatedly in Salesforce. Pain points, contacts, deal stages, next steps, etc. all have to be entered multiple times in different places solely so management can monitor and micromanage activity. • Heavy pressure around quarterly deals. If something slips by even ONE day, it becomes a massive ordeal involving meetings with management, scrutiny, and pressure tactics. • Unrealistic expectations. Leadership expects enterprise level sales numbers while simultaneously refusing to work with smaller organizations on pricing. • The company is extremely expensive compared to competitors, but leadership refuses to acknowledge that budget is often the issue. Instead, reps are blamed for “not speaking to power.” • Territories are constantly reshuffled. Accounts are taken away and reassigned regularly, making it nearly impossible to build long term success or stable commission income. • The same people go to President’s Club every single year because the territory distribution is heavily imbalanced. Certain reps are consistently handed major territories like all of Florida, Texas, or Tennessee while others are left with much weaker markets. Enterprise and commercial success feels predetermined based on territory assignment, not talent. • There is obvious favoritism within the organization. Some reps are continuously set up for success while others are pushed to the side regardless of effort or performance. • Compensation is bad compared to other tech companies, especially considering the stress level and expectations. • Benefits are terrible. I paid hundreds per month for healthcare with deductibles over $6,000. It took leaving this company to realize how awful their benefits actually were. • The commission structure creates constant anxiety. Timing matters more than actual performance, and small date changes can dramatically impact pay. • Massive turnover. There has been a revolving door of employees, managers, and leadership leaving the organization. • Multiple managers have reportedly been called out for racist or sexist behavior, and leadership refused to properly acknowledge or address concerns. • Customers were constantly unhappy post sale. I regularly had clients contacting me after implementation frustrated with issues, poor support, or unmet expectations. • Retention problems are severe. It felt like almost every customer I sold eventually ran into major implementation or support issues. • Leadership appears far more focused on shareholders, cost cutting, and optics than employee wellbeing. • The company has openly discussed outsourcing more work to India and replacing roles/functions with AI. • There is currently a major exodus happening internally. Many experienced employees and leaders are leaving, being pushed out, or quietly let go. • Employees who become too expensive or successful often feel targeted. • The culture creates constant stress and fear instead of collaboration or support. I honestly still feel anxious thinking about my time there. It was one of the worst professional experiences I’ve had, and I wish someone had warned me before I accepted the role.