Blackbaud reviews

3.2

54% would recommend to a friend

(1,722 total reviews)
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Michael Gianoni

59% approve of CEO

41% positive business outlook

Blackbaud has an employee rating of 3.2 out of 5 stars, based on 1,722 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackbaud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Sep 20, 2012
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance; enjoy working with customer base (nonprofit organizations).

Cons

Information is not communicated clearly to employees or customers; company feels like two (Enterprise vs. General Markets); processes are unnecessarily overcomplicated/not clearly communicated. No information about our 2013 benefits has been communicated yet and many stand to lose vacation time.

3.0
Sep 26, 2011
Recommend
CEO approval
Business Outlook

Pros

Great clients and mission statement - You have access to work some of the largest non profit organizations as well as the small ones that make major differences in the world. Product has an impact on the greater good - The product had a direct impact on natural disasters fund raising Charleston Office is a very fun environment. It is a very social environment. It is one part work one part social scene. A lot of people end up getting married who meet there Workers are smart and dynamic. Ability to grow and use your talents at the company

Cons

The company has Napoleonic syndrome. They think like a big company, spend like a small company and expect to much out of people without little return The fun environment can be cultish and hard to work with certain groups if they do not like you. Refuse to spend money. You will be lead to believe you have a budget to execute a program, but to find the budget will be pulled last minute. Refuse to invest into their product Do not invest in entry level employees. Raises are very sparse, 3% - 5% annually. They spam their clients way to much Group incentives are unfair, some groups get paid better when they make less for the company. CFO was quoted saying he will not pay people higher salaries bc it is the only company in Charleston. Refuse to fire crappy employees and force middle managers to deal with employees that are unmotivated in a down economy Accounting department is AWFUL and has a terrible implementation of SAP causing major billing issues Vacations are interrupted with work issues, managers do not respect time off

1.0
May 15, 2026

Steer clea

Recommend
CEO approval
Business Outlook

Pros

Working remote is one of the very few "Pros."

Cons

The company will probably finish offshoring almost of their tech to India in the next two years. During the span, there probably will be a layoff every two months. (I have heard there were already two layoffs this year). They are trying to raise the stock price, but it keeps falling. It will probably dive further. Blackbaud will probably not surive in CRM space with AI shifting from "workflow software” to “intelligence/orchestration.”

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Blackbaud Response
1mo
Thank you for taking the time to share your experience. We’re glad to hear that our flexible, remote-first environment and PTO offerings have supported your work-life balance, as creating space for our team members to thrive personally and professionally is important to us. We’re sorry to hear that parts of your experience did not meet your expectations. Our goal is to foster a workplace where diverse perspectives are valued, individuals feel supported by their teams, and everyone has the opportunity to grow and contribute meaningfully. We strive to build an environment where collaboration, inclusion, and respect are at the core of how we work together.
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Glassdoor has 1,807 Blackbaud reviews submitted anonymously by Blackbaud employees. Read employee reviews and ratings on Glassdoor to decide if Blackbaud is right for you.