Sep 29, 2020
Block reviews
3.3
44% would recommend to a friend
Jack Dorsey
32% approve of CEO
26% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
1.0
Sep 17, 2020
Applying at Cash App? Avoid at all costs. All promises and no delivery, not recommended.
Former employee
Recommend
CEO approval
Business Outlook
Pros
CEO seems like an awesome leader even if he is completely disconnected from the reality of how management is treating hourly employees. For the most part, the benefits are Great! High pay at every position but you will pay a price for this. Cash App advertises unlimited paid time off which was changed to a "flexible" Paid Time Off policy requiring manager approval. This often results in no Paid Time Off.
Cons
I can't speak for Square Inc as a whole, though its Cash App business is hamstrung by exploitive practices, incompetent managers, and inconsistent policies. For example, you may be asked to do a task without training, then when you ask questions, they act as if they had trained you. This is frustrating and makes for a terrible experience. Upper management throws money at HR issues rather than working to understand the challenges to make meaningful change. Often senior management resorts to firing multiple staff who violate policies without adequate training. To make matters worse policies change weekly with little to no notice. Turn over is very high and their solution is mass hiring to replace those they cut. Management pats themselves on the back for hiring diversity. The truth is there is no one of color in upper management positions. To make matters worse they don't check references or perform due diligence in their hiring. All that's required is a minimum required background check.
5.0
Aug 2, 2020
Great culture; great mission; interesting work
Current employee, more than 1 year
Atlanta, GA
Recommend
CEO approval
Business Outlook
Pros
Can't speak for other offices, but pay in Atlanta is top-of-market. Flexible culture. Work from home is going to be allowed permanently, even after the whole COVID situation is over. Flexible PTO. Extensive parental leave. Good balance in engineering culture between shipping features and paying down tech debt. I think this is an overlooked variable at many companies. At Square my experience is that careful consideration is paid to the decision between moving quickly to deliver vs taking time to go back and clean up old messes. Upward mobility. If you come in as a junior engineer, you don't have to look for another job after 2 years to find more responsibilities and commensurate compensation increase. Evaluation for promotion is built-in to the system, and pay increases for promo are considerable, not just token raises. Worthwhile mission. Square is a company that actually takes its mission of "economic empowerment" seriously. It's not just a payments company or a POS company. It's a company that works hard to deliver the products that small businesses need. Interesting work. Whatever you're interested in, Square is probably doing it. Nitty-gritty payments code, ML, cryptocurrency, front-end design and engineering, etc. Room for growth as a company. There's still lots of uncaptured opportunity out there for Square, and the business is actively seeking it out.
Cons
Promotion process is kind of drawn-out and opaque. You work with your manager to put together a promo packet, but then don't hear anything back for at least several weeks. Company culture is fairly homogenous politically. Some people are outspoken about their political beliefs, but it would probably be somewhat uncomfortable for someone who isn't at least moderately liberal to voice their beliefs. Not many cons. I plan to be at Square for the long-haul.
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