- No growth in support. There's very little opportunity to advance into a career outside of the support environment. typically, support is a stepping stone towards other career paths, but there's little to no room for mobility aside from being a support manager or resolution specialist (tackling escalated cases).
- Difficult to support other products of Square when they don't have a customer facing team/direct transfer for incoming calls. I.e. Employee Management, Capital, Cash. Supporters are expected to have knowledge of multiple product areas so it does get difficult when there's new features/bugs in the platform/product requests/etc. since there's no clear escalation path in place
- The nature of support is 24/7. You are meant to serve the customers and with that in mind, expect to work holidays. When other employees get a week in between Thanksgiving, Christmas, New Year's, you're more than likely working. Though you get to work from home, it's unfortunate having to be locked up in a room taking calls while the rest of your family enjoys the holiday.
- Growing pains = culture is difficult to maintain with rapid growth
- Little diversity in the certain product areas and it does get cliquey.
