Block reviews

- Many teams have a very muddled vision and don't work cohesively with other teams - Mediocre monetary compensation and no 401K match - Company org structure is a mess - Spotty interview process, radio silence for weeks between interviews - My role and responsibilities are drastically different from what I was pitched during my interview - A lot of senior people have left and taken with them invaluable information because see below... - People preach transparency, but there just isn't a culture of proper documentation. Information you need is often buried in an unshared google doc, or isn't written down at all - Data structures are set up very poorly; unnecessary learning curve because of ridiculous nuances in the data - Don't bother trying to send pre-reads because very few people here will actually read - Too many meetings for the sake of meetings - A very showy culture. People take credit for work they didn't actually do. but just sat in on those meetings. You really have to advocate for yourself and brag about your accomplishments because everyone else does it. - Decision making is laggy - They say you can WFH, but it really depends on your team

The positive attitude didn't have much (if any) substance behind it, and that especially goes for Support. The brunt of the company's changes were placed on the Support team, with very little information or assistance in even the biggest company changes. It is very much a chained-to-your-desk environment, where even a longer trip to the restroom is heavily questioned. Unlimited PTO becomes less of a perk and more of an onus when leaders speak critically toward employees wanting a vacation. Things move very quickly there, and not always in a good way. The Support team is expected to balance dozens of products with hundreds of features and is pulled in conflicting directions: keep someone on the phone while you investigate a messy issue, but don't let your call run long; we don't have a script, but we do have a very strict template of what you should be saying. Support employees have very little control over their situations, their days, and their growth within the company. Arguably the worst part was that it was not like this at the beginning of my time at the company, but the leadership placed an emphasis only on quantifiable data rather than on our customers — a bad sign for a company claiming to be all about its users. This is a company I had expected to stay with for a number of years, but I left as soon as I saw the direction it was heading.