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      Block by Block

      Engaged Employer

      Block by Block reviews

      3.3

      54% would recommend to a friend

      (61 total reviews)

      Blair McBride

      71% approve of CEO

      58% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Senior management

      3.0

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      61 reviews

      Reviews about "Compensation"

      Return to all reviews
      1.0
      Apr 1, 2021

      Work at your own risk

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good/ 17 weekly

      Cons

      Management plays favoritism! Their so worried about people being in the booth when there was a manager harassing females on the orange line and they didn’t fire him they just moved him to the blue line NO PROTECTION when us CSR we’re getting stabbed and had guns pulled out on us, people spitting on us, a lot of Drug attacks you’ll deal with and Mental people ! And I was told by a manager to eat on the platform where people are spitting on the ground and to take off my work uniform (when that’s all I had to work in) because they didn’t want passengers to know how awful they would treat us. If you didn’t eat because there was no where to eat, YOU DON’T GET A BREAK!

      avatar
      Block by Block Response
      5y
      Hello Former MBTA Ambassador: We value your reviews and take them seriously. Our goal is to protect our culture and support our teams. Please call the official Block by Block HR Hotline and discuss your issues so that we can address them as discussed in your training and handbook. Not being offered a break and not taking a break are two different matters. I understand the frustration with not having an official break area, however why could you not have ridden the train to a spot to eat your lunch/dinner? (Employee Relations Hotline 615-850-5451) This is where anyone can report any wrongdoing of any kind. Transit Ambassador training covers all of these types of complaints and who to contact. Good luck in all future endeavors and please call the above number.
      1.0
      Dec 18, 2020

      The Struggle is Real!

      Ambassador
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really enjoyed feeling like I made a difference helping people in need. Also, seeing other community outreaches helping people with drug addiction or mental illness. Very rewarding if you enjoy trying to make a difference in other people's lives and caring about each individual.

      Cons

      Very, very, very little pay for cleaning 8 hours of hazardous material like heroin needles, Fentanyl, human fecal matter, urine, vomit, watching people OD, seeing people's bodies literally decay from too much drug use, working in areas that have more RV's and Pitch A Tents than KOA camping, seeing American vets in now destitute situations, people in wheelchairs with missing body limbs, cleaning areas where people sleep with bed bugs, fleas and rodents; just to mention a few. However the most disgusting experience that you will have to accept to work here is employees selling drugs to the infirm homeless. Yes, there is so much work to do BUT if you have a side hustle going on, you can make a enormous amounts of money and worth the extra effort! This IS a prerequisite to work here and don't let anybody tell you otherwise. Let's be real, the amount of hazardous work you have to deal with and with little pay!? CMON!

      avatar
      Block by Block Response
      5y
      (Yes, it is horrible to see how drug issues can affect an entire community. As well, it is a very nasty job. We make that clear in our ads as well as the job description signed at the time of hire and additionally at our very extensive training. I'm sorry that you didn't understand what Ambassadors do.) (I am sorry. I have never heard of a manager allowing drug deals to occur. In fact in my six years in my roll, I've only heard of this one time and that was years ago and in a different city. Please contact the HR Hotline and report what you've put on this platform. Also, although I thank you for your review, I'd just like to say that we have 2500 Ambassadors that work for BBB. Most, seriously would show up whether we paid them or not. They are doing this job as a true Ambassador, someone that loves people and their community. I'm sorry that you had a poor experience and really want you to report to HR Hotline. (The poster is displayed by your timeclock at all times.) Please, call. It's not to late. We value our employees and want to insure that we are providing a great place for everyone to work. (866) 343-3132.
      Viewing 43 - 45 of 61 Reviews
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