- new commission plan is awful. Working on commission draw is and was a bad move. Many left over that.
- economy is in the toilet for frontline retail and no one is buying but the expectation is to sell as much new lines as possible which is an expectation of telecommunications but the extent in this company (I’ve worked in all of the major telecommunications phone carriers)
- terrible top down leadership structure and threats of punishment and firing if you can’t hit unrealistic quotas that nobody can achieve with the time and support given
- no work life balance for what I’m getting paid
- ASLs (area store leaders) are thrown into the fire and expected to turn an entire region around with 0 support from above and their time is spent covering stores that they turned the staff over or they quit
- opportunities for advancement go to friends from other telecommunications companies more often than not and god forbid you get promoted as you’ll be thrown into a fire and criticized every step of the way with no backing or support
- conflicting ideas. “You cannot work while off the clock even calls.” “We need you on this call 3 hours before your shift then 2 interviews after.”
- store managers don’t make the schedules at least not their own. The ASL is responsible for the schedules of the entire region sometimes.
- making their managers hourly instead of salary then expecting them to work outside of scheduled hours
- no staffing. This is more nuanced issue but essentially the “hiring team” is now an AI called Olivia and she can’t schedule anything and nobody is applying since $16/hr for an entry rep is attracting the wrong people at least in New England. They justify this by offering commission. The busiest stores in the region have not gotten commission in 2-3 months and they are telling us to wait it out.
- covering 3 stores and not getting any type of raise, no mileage reimbursement, and nothing to cover the fuel that it takes to cover those stores
- openly misleading in interviews about compensation. The average commission is NOT $1500/month unless you’re on Jon Goble’s team or part of the Louisiana boom the company is having.
- there is no culture. It’s grind. 100% grind.
- I’ve been through 4 directors in a year. Most fired for performance when they were never given a chance or time to succeed