Management isn't concerned about or focused on helping customer service agents be included or respected in company culture. They do pick favorites and will put down, belittle and bully people they in their own perception think are not good employees despite the transparent efforts the employees give to improve and grow. Some managers are also not on the same page of what needs to be done so it causes confusion among customer service agents. From experience, you don't get to be a part of a team here. Keep your head down, do your job and don't speak up about anything they leave you alone for the most part. Company culture is also very clique and cold. People are fake and kiss up to get what they want. Management leadership styles encourage this kind of behavior. They say there is room to grow and move up but there is not enough growth for that to be a reality at this time despite the need for more help. Basic features for an online bank are also not available like instant transfers and reasonable mobile deposit processing times in which 85% of your calls will be providing empathy to people who are angry about this. It gets draining and exhausting, because of this managers have 30 minute 1 on 1's with you to review those and other calls. Of which, those 1 on 1's will not be empathetic or kind towards you or your efforts to be helpful to the customer. You will be put down if you work here which is why Bluevine lost nearly 50% or more of their customer service agents in 2022.
