Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,174 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (401) , Customer Service Executive (264) , Account Executive (230) , Software Engineer (181) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 636 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 589 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 537 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 535 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 380 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 481 reviews)); "Bad managers are very bad" ((in 248 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(334 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

334 reviews

Reviews about "Diversity & Inclusion"

Return to all reviews

2.0

Jun 11, 2026

Bureaucratic culture with a lack of strategic leadership

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Great campus, good compensation, diversity & inclusion,

Cons

Lack of Strategic Vision: Executive leadership frequently abandons long-term planning to chase the latest industry trends, creating whiplash and competing priorities across the organization. Zero Accountability: Leadership failures go unaddressed, while the resulting operational friction falls on the wider team. Bureaucratic Bottlenecks: Post-restructuring, the culture has become incredibly slow. Even minor decisions require senior-level approval, stalling progress due to leadership's limited availability. Unsupported Middle Management: Managers are caught in the middle without the tools or authority necessary to navigate the severe disconnect between senior management and individual contributors.

Booking.com Response

2w

Thank you for taking the time to share your feedback. We’re glad to hear that the campus, compensation, and diversity and inclusion efforts were positive aspects of your experience. At the same time, we’re sorry to hear that strategic direction and leadership did not meet your expectations. Feedback like yours is valuable as we continue reflecting on how leadership decisions are experienced across the organisation. The Booking.com team

5.0

May 1, 2026

Diverse teams and strong career opportunities

Junior cs finance specialist

Recommend

CEO approval

Business Outlook

Pros

Diverse teams, good onboarding, great career opporunities

Cons

Not a lot I can mention

Booking.com Response

2mo

Thank you for sharing your experience. We’re pleased to hear that the diverse teams, onboarding, and career opportunities have made Booking.com a positive place to work for you. Creating a welcoming environment where people can learn and grow is important to us, and we appreciate you taking the time to highlight that. The Booking.com team

3.0

Mar 8, 2026

Great horizantal culture and work-life balance, but limits to career growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- The company fosters a horizontal culture that emphasizes mutual respect and diversity. - There is a good balance between remote and in-office work, and annual leave is generally easy to use. - Overall, it is an environment where you can work without excessive stress regarding interpersonal relationships.

Cons

- Even as you gain tenure, it often feels like compensation remains stagnant. - There is a clear limitation to career growth, and there is a significant gap in promotion and job transfer opportunities between the headquarters and the local office.

Booking.com Response

4mo

Thank you for taking the time to share your experience. We are glad to hear you valued our culture of respect and diversity, as well as the work-life balance we aim to support. We also appreciate your honest feedback on career growth, compensation, and differences in opportunities across locations. We want Booking.com to be a place where people can continue to grow, and feedback like this is important in showing us where we can do better. We encourage colleagues to speak openly with their manager or HR Business Partner about development opportunities and career progression. The Booking.com team

Viewing 1 - 3 of 334 Reviews

Jobs at Booking.com

Software Engineer II - BDX IAM

Technical Product Manager - BDX IAM

Booking.com

Booking.com reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Diversity & Inclusion"

Bureaucratic culture with a lack of strategic leadership

Diverse teams and strong career opportunities

Great horizantal culture and work-life balance, but limits to career growth

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