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Booking.com

Part of Booking Holdings

Engaged Employer

Booking.com reviews

4.1

80% would recommend to a friend

(1,042 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Reviews by job title

1K reviews

Reviews about "Career Development"

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1.0
Feb 16, 2018

Non technical managers are ruining the company

Software development engineer
Recommend
CEO approval
Business Outlook

Pros

Great relocation to Amsterdam. Amsterdam is a beautiful city, living with the Dutch is amazing! Some developers are smart (they usually don't stick around sadly)

Cons

The way I see it, there are those who work here, and love it. There are those who hate it. It depends upon your core values and belief system. If you are honest/hard working developer, you won't like it here. If you are incompetent, and can BS your way to non technical managers about your "make-believe" technical difficulties, you'll love it. I've seen coders, who have hardly write 10 lines of code in a quarter, and these people have figured a way to game the system, and get promoted. My team lead manages a team of software developers, but does not write a single line of code, never worked as a programmer. Why write clean code, when you slap 2000 lines of Perl and get it done? (About code reviews... if you review code, it's a sure shot way to get kicked out of the team). Promotions are not done on the basis of who works hard, but based on how much you suck upto your bosses. You cannot speak your mind out, without the risk of retaliation. If you read reviews on the internet, you'll hear people say they do monitoring, and that's something Booking does very well. Wrong!! Some teams don't get enough volume of visitors/users to test edge cases on production. We pray things don't break when we release it. Mid management is completely incompetent. If you are thinking of moving from your third world country like how I did, please remember there are tons of great European tech companies that would value your engineering practices, Booking isn't one of them. Amsterdam is a great city, but working for Booking.com hurts your career.

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Booking.com Response
8y
Thank you for your open and detailed review. We really value your candid perspective and are grateful to you for sharing your concerns with us. We're sorry to hear that you don't feel hard work is valued, especially as it is in fact highly valued here at Booking.com. We know that not everyone shouts about what they achieve but that shouldn't mean that they aren't recognised for it. If you aren't seeing that reflected in our appraisal and promotion process then that's important for us to hear, especially as we are currently reviewing and optimising these. We very much take on board your feedback about increasing the technical expertise of some of our managers, however, it's worth noting that we do also look for other leadership qualities when promoting within the technical team. The two different progress paths that we have established recently will also mean that those with the most technical expertise may also not always choose a leadership path, deciding instead to grow and excel as an indiviudal contributor. We want to ensure our employees have opportunities for growth, whichever path is right for them. We take your comments about quality control and retaliation very seriously and would urge you to call the confidential 24hr compliance hotline if you have any concerns at all about speaking up as that is very much against Booking.com's policy as well as being at odds with the open culture we want to protect. Every report is taken seriously and will be investigated. We're very glad to hear that you love living and working in vibrant Amsterdam and that you had a great experience relocating with us. While there are indeed many great tech companies in Europe, we hope you will choose to stay with us as we are heading into exciting times in our development and would love you to be a part of that. Many thanks, The People Team at Booking.com
2.0
Feb 14, 2018

Customer Service Executive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Learning opportunities through Moocs. You can get reimbursement for the certificates. 2. Transparency 3. Free lunch 4. Familiar communication tool for everybody 5. Generous annual leaves + special leaves

Cons

1. Too many changes. There were updates every week. Too many experiments. It is ok the company changes their policies and system and try some experiments to improve the services. The problem is CS agents becomes the sacrifice of those experiments and changes as partners and customers call and complain when they do not like them. Besides, as there are too many of changes and test when CS receives the complaints, we also do not know what they are talking about(the website CS is looking and the website the customer is looking can be different cos the test does not apply to all users). Sometimes, the website contents are already changed when Booking.com CS internal system and agents are not ready. When customers contact us, we cannot answer them but apologize multiple times. 2. CS does not get rewarded/compensated or recognized. 3. No Bam trip - Only selected ppl(very few) can go to Bam from CS whereas most of all ppl from other departments can go to Bam. They can even extend the trip when CS cannot extend the trip at all. We do understand CS team need to stay and work due to business needs unlike other departments, but no special reward for it. 4. Micromanagement - You have no idea 5. Managers - lucky or unlucky. Some are very nice, and some are horrible. You will get a lot of stress from customers, you don't want the manager adding up your stress. No consistency. You will just need to pray for the good manager. 6. HQ seems to have all the career opportunities. Overall, I think Booking.com is a good company if you are not in CS. Ppl in CS are dying to find another jobs and leave. If you are in HQ, you will have opportunities to move to other departments. Otherwise, very difficult.

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