Booking.com reviews

4.1

80% would recommend to a friend

(1,081 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

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1K reviews

Reviews about "Compensation"

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1.0
Sep 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Holiday party and year end gift Colleagues are fun to hang out with and go to happy hours Casual dress code See new places across country/world

Cons

While the highlights sound great-- an outsider may even be left scratching their head and thinking how can anyone not want to work here? Well my friend, sign the dotted line and in six months you too can see how chaotic and unorganized things are. As you update your LinkedIn and come up with a clever excuse as to why you need a new job after only 6 months you can reflect as to how much that dress code and holiday party mean to you and your personal sanity. In a nutshell: it's like backwards innovation and tooling, mediocre leadership stretched too thin, and poor compensation that make it intolerable to stay here longer than a few years. Combine this with a call center approach to a corporate office and its Booking.com's recipe for an employee retention disaster. There is no one on one account management support any longer as promised to partners. The foundational elements and values are changing after ten years. Explain that to your several hundred thousands of partners. There is a new phone system that chooses the poor sucker who is in available status and mandates they answer calls related to another slackers market who is not available. Yet this person is available and sits at their desk and streams the latest sports event or Nicki Minaj music video. Completely serious. A corporate office of account management for the worlds largest travel site with no voice mail for their clients to reach out to. This results in mediocre service across the board, sticky notes on desks, and just general discontent among employees. Internal promotions are a joke when it comes to compensation. It's a 10% increase. If you want to strain yourself you might get 11% and a free migraine! Wahoo! Relocation- no problem best of luck if you can afford it after the one year supplemental package has wore off. In a nut shell. Apply to the competition if you want to work for a travel site. Work hard, get paid hard. Or you can come here and just work hard. Nothing else.

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Booking.com Response
11y
Good comments, thanks. There is a new phone system, put in place to try to be more responsive to hotel partners. We're working on the process in order to make the service as strong as possible while still valuing employees' roles. We're reading all of the feedback in an effort to improve.
3.0
Sep 16, 2014

not the company to make money

Recommend
CEO approval
Business Outlook

Pros

Definitely people in the company, Booking Annual Meeting, working hours, team events

Cons

Low salary, low growth potential, market saturation, micro management, Repetitiveness, More Support than Sales,

2.0
Sep 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Free fruit and water Free dinner Company presents every now and then Fabulous co-workers

Cons

The training is nice and thorough, even though it does make you feel like they are trying to brainwash you from the beginning. Really hard to advance within the company regardless of the skills you bring with you. The team leaders seem like Stepford Wives: nice and caring in a really creepy, fake way. The vacation setups are horrible: you usually have to ask for vacation days at least 3 months in advance and you will probably never get more than two or three subsequent vacation days because the software they use to allocate vacations just wont let you. Theres a crazy amount of pressure on you to perform, even when you are well above the goal they have set for you. They do offer you a lot of great things: free lunch, freebies, fruit etc, but once youre working for them you know why: the pay is barely above minimum wage and you have to deal with the hierarchy, high expectations (to get bonuses) and plenty of overbookings and demanding customers on a daily basis.

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