Booking.com reviews

4.1

80% would recommend to a friend

(1,119 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

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1K reviews

Reviews about "Culture"

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2.0
Nov 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Some great people work at booking.com. Quarterly bonus is nice is you qualify for it. The workspace is ergonomic. (I'm struggling here to find many pros.)

Cons

Quarterly bonus is based on metrics that keep changing which wouldn't be a problem except no one in the company has figured out a way to measure the metrics your bonus is based on and the whole process is weighted against you. Lots of favoritism from the top down. If you don't play the kiss up game, you don't advance in the company. That is the bottom line. very little opportunity for advancement in Customer Sevice. Company demands flexibility and adherence to their policies but is completely inflexible when considering requests for shift modifications..either temporarily or permanently. Overtime is often mandated during peak seasons. Pay is below standard for the type of job and location. Company has no consideration for work life balance and management acts like you ought to be lucky that you even have a job.

3.0
Nov 14, 2015

Not reccommended for editors

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Flexibility -Working at a globally-known, prestigious company -Improving English almost to native -Travel opportunities

Cons

-Low salaries -Not provide employees with opportunşty of internally promoting or increasing salary even if have an exceeding performance -Not care about employees's opinions or ideas -Local management

2.0
Oct 14, 2015
Recommend
CEO approval
Business Outlook

Pros

In honesty, the Booking IT department has a couple of things in its favor. The job is not demanding, most team leaders are reasonable (and you can put in for a transfer) and the relocation perks to Amsterdam are noteworthy. In other words: Booking.com is an excellent way to immigrate to Europe, and get a foothold in the job market here. For that, it gets the one star.

Cons

The lack of vision in general is easily attributable to the company being unchallenged on its existence for over a decade. In the absence of a vision, everybody is just maintaining the status quo, not coming up with new ideas and not doing anything to improve upon things. Because why would they? This applies to everything. Management is becoming less and less connected to what happens on the floor, and technical reasoning is virtually absent. While the people are generally reasonably skilled, the 80% expat staff composition means that nobody has a safety net to complain... and even if you do say no, some new guy will step up and (naively) say yes. Voilá, structurally ensured bad decision-making. The CIO is keen on repeating (and you can even see that dogmatism leak into the positive IT reviews here?) that Booking is "not a technology company." Considering that this is from the Chief Information Officer, it's not entirely unfair to conclude that it fails even at being even an Information Technology company -- it only has the offices, perks and explosive growth of one. Underneath the hood, it's looking a bit like a stock market adventure, or a perl hacker's playground, depending on job title. Some people are really caught up in this, and can't discern factoid from fact anymore. Tragicomically, the one thing Booking would benefit most from would be exactly that: being a technology company. Booking is troubled with problems on a daily basis that you wouldn't believe could exist in a space between 750 capable programmers, and still, it refuses to modernize what is, essentially, an engorged LAMP stack tracing back to its company beginnings. For anyone considering applying there, and for that matter for the cleverer heads who haven't jumped ship yet, I have to pose the question of whether you think that Booking is good for your career as an IT professional. Nobody else wants perl. Nobody else wants a shell cowboy. How long will the illusion last?

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