Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,173 reviews left anonymously by employees. This rating has been stable over the past 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 648 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 575 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 528 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 527 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 347 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 479 reviews)); "Bad managers are very bad" ((in 257 reviews)); "Bad leadership as far as I know." ((in 101 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Bad management as their is favoritism in this company, and too many show offs." ((in 59 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(1,042 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Career Development"

Return to all reviews

1.0

Apr 1, 2026

Going downhill

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Relocation benefits High pay for Netherlands Good job life balance depending on which team you’re on

Cons

Management is incompetent from the CEO to senior leadership & there is a lack of urgency in dealing with product issues and customer support. Outdated tech stack with lots of legacy code and there is a lack of innovation because LT are focused on just keeping things barely running. Frequent layoffs of entire teams for “efficiency” which are never ending.

Booking.com Response

3mo

Thank you for sharing your perspective and for recognising some of the positive aspects of your experience, including relocation support, compensation, and work-life balance. At the same time, we are sorry to hear that leadership, innovation, and the overall direction of the business did not reflect the experience we aim to create. We understand how important clear leadership, strong product focus, and meaningful responsiveness to employee and customer feedback are. Feedback like yours is important as we continue working to improve how we support our teams, evolve our technology, and deliver better experiences for both employees and customers. The Booking.com team

5.0

Mar 18, 2026

Great place to work

User experience designer

Recommend

CEO approval

Business Outlook

Pros

Work life balance Supportive environment

Cons

Not a lot of opportunities for upward mobility

Booking.com Response

3mo

Thank you for taking the time to share your feedback. We’re glad to hear that work-life balance and a supportive environment have been positive parts of your experience at Booking.com. We also appreciate your honest feedback on upward mobility. We want Booking.com to be a place where employees feel supported in building long-term careers, and feedback like yours helps highlight where we need to keep improving development opportunities. The Booking.com team

5.0

Mar 16, 2026

Great place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great company culture and work life balance. Hybrid way of working with 2 days in the office.

Cons

Not much carrier opportunities locally. Most of the positions are in Amsterdam.

Booking.com Response

3mo

Thank you for taking the time to share your feedback. We’re pleased to hear that company culture, work-life balance, and our hybrid way of working have been positive parts of your experience. We also appreciate your honest perspective on local career opportunities. We know that development opportunities matter, and feedback like yours is important as we continue working to support career growth across different locations and teams. The Booking.com team

Viewing 10 - 12 of 1,042 Reviews

Jobs at Booking.com

Software Engineer II - BDX IAM

Product Manager - BDX IAM

Software Engineer II - BDX Developer Experience