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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,619 total reviews)
      avatar

      Glenn Fogel

      71% approve of CEO

      68% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.3

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Senior management

      3.5

      Career opportunities

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,619 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Jun 22, 2026

      Supportive managers, but peak season is chaotic

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work environment is pretty good, managers actually feel supportive

      Cons

      Peak season is a nightmare, get ready to spend 2+ hours on the phone making changes to 10 properties one by one, the higher departments like finance are radio silence and fully unreachable, which means if they create an issue, you'll take the brunt of it

      avatar
      Booking.com Response
      1w
      Thank you for sharing your experience. We’re pleased to hear that the work environment and support from managers have been positive aspects of your role. At the same time, we appreciate your honest feedback on peak season pressures and the challenges of navigating internal processes. Feedback like yours is important as we continue working to better support teams in demanding customer-facing roles. The Booking.com team
      5.0
      Jun 22, 2026

      Great team and interesting role

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people in the Bristol office make the job! Role is interesting and diverse

      Cons

      Current office temperature is random

      avatar
      Booking.com Response
      1w
      Thank you for sharing your experience. We’re pleased to hear that the team in Bristol and the variety of the role have made Booking.com a positive place to work for you. We also appreciate your note on the office environment. Feedback like yours helps us better understand the day-to-day employee experience. The Booking.com team
      3.0
      Jun 18, 2026

      Fun team atmosphere, but challenging customer interactions

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

      avatar
      Booking.com Response
      1w
      Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
      Viewing 25 - 27 of 7,619 Reviews
      Related searches: Booking.com jobs | Booking.com salaries | Booking.com benefits | Booking.com interviews
      ReviewsBooking.com reviews

      Glassdoor has 9,173 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.