Bottomline reviews

3.7

64% would recommend to a friend

(895 total reviews)
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Craig Saks

78% approve of CEO

64% positive business outlook

Bottomline has an employee rating of 3.7 out of 5 stars, based on 895 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bottomline employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

895 reviews
4.0
Dec 19, 2013

Building a career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I’ve worked at Bottomline for over six years now, and I can say that the environment is high-energy, positive, and supportive. At all levels, there is an emphasis on putting the customers first, and supporting your team and co-workers (we’d call it “working with and for each other”). For the entire time I’ve worked here, the company has been aggressively growing by pursuing larger customers, acquiring new businesses, and expanding its offerings to capture more business. The company has grown significantly (check the market cap), and continues to push along that track. What that means for employees is a fast paced environment that top performers will be comfortable in. With all of that said, people at all levels take pride in the company’s achievement, and management makes everyone aware of the business results and how every person contributes to our success. Salary and Bonuses - Ample, opportunities to ensure that you're where you feel you should be Benefits - Excellent, can't say enough about the medical, vision, dental, life ins, etc.

Cons

These are not "Cons", but a reality check: When considering Bottomline, don’t mistake it for a “typical” medium size company that’s coasting on past successes. The pace is fast. The company has high expectations, and those who have high expectations of themselves will succeed most here.

1.0
Dec 3, 2013
Recommend
CEO approval
Business Outlook

Pros

In many ways, working at Bottomline is just your average, monotonous office job. That’s one of the nicest things I can say about this company. Fruit bowls in the office, although sometimes under-provisioned, are a welcome touch. Employees are given free food each fortnight, alternately breakfast bacon/sausage rolls (under the sickly guise of ‘Happy Monday’) and pizza. All this, but no healthcare plan. Trying to kill us off?

Cons

Growing too quickly for its infrastructure. The company is trying to double revenue every three years, yet ploughs so little of that money back into its increasingly overstretched systems that the whole thing is likely to come tumbling down at any minute. Growth is through acquisition and the process seems to be: 1. buy company that’s turning over a decent profit by selling better software 2. make majority of the acquired company’s staff redundant 3. take over their customers in order to sell them Bottomline’s archaic software instead. This is an American company and as such you can expect ‘mission statements’, motivational posters & regularly updated boiler plates, overbearing middle management requiring constant progress meetings, a total commitment to maximising short term profit and dictation from the US board regardless of your own local market. It’s embarrassing to be involved with a company that claims to have fantastic customer service (there’s even a pitiful ‘customer service’ campaign with logos and mottos to convince people of this) but which has the highest ratio I’ve ever come across of unhappy to satisfied customers. The fastest growing department is human resources. They need extra people to handle all the redundancies and resignations! Second is marketing, who are needed to create the motivational posters and customer service propaganda. One part of the Reading office is bolted on to the Crown Prosecution Service building, with shallow airless work spaces. The other is an ex-warehouse office building with barely any natural light, with nowhere to go to escape the ‘work area’. In general the office atmosphere is muted and formal, making it a particularly unpleasant place to work. Middle-senior management is a boys club. Not to say that it necessarily needs more women, but people in those positions should adjust their behaviour to lose some macho bravado and make some more level-headed decisions.

3.0
Oct 27, 2013
Recommend
CEO approval
Business Outlook

Pros

a. Good benefits; b. Good salary; c. Outstanding U.S. locations; d. Good product lines, which support a variety of industries.

Cons

a. Too many lay offs; b. Management (at times) uses a knee jerk reaction to things. c. Don't even try to talk to the Office Supervisor in Alpharetta--runs the place like a Prison of War camp.

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Glassdoor has 951 Bottomline reviews submitted anonymously by Bottomline employees. Read employee reviews and ratings on Glassdoor to decide if Bottomline is right for you.