Box reviews

A lot of the folks are very inexperienced, and it can be frustrating to come in with experience under your belt and have to watch people make rookie mistakes without being able to jump in and save them from themselves. It's very frowned upon to say "Hey- you're doing this wrong". If you're trying to do something brand new- the sky's the limit. But if you're trying to change an existing system or practice, it can be very challenging to do so while tip-toeing around everyone's feelings. In some ways- it's great to be in a place that's so positive. In some ways it's paralyzing. This is particularly true if you're in the Customer Success department where an army of rookie, poorly trained (But very well-intentioned and hard-working) CSMs are running the show in ways that defy all logic (and their supervisors).

-Communication: leadership is rapidly losing touch with the employee experience, and what the needs and pain points of their teams are. Box really suffers from a situation of "left hand doesn't know what the right hand is doing." Even within GTM, teams which work together every day don't communicate, and their respective leaders aren't on the same page -Unclear strategy: leadership is pushing to move at a faster and faster pace, without reflecting on what is an isn't working. Employees are being asked to do more work, while not receiving better pay or benefits, and satisfaction is dropping fast -Lack of advancement opportunity: promotions move incredibly slowly, as does compensation - pay is decently benchmarked, but lagging behind the industry -Required 3x a week in-office, even though a poll of the company showed the majority of workers would prefer otherwise, an old-fashioned mindset