Box reviews

3.9

72% would recommend to a friend

(1,316 total reviews)
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Aaron Levie

79% approve of CEO

61% positive business outlook

Box has an employee rating of 3.9 out of 5 stars, based on 1,316 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Box employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Nov 20, 2025

Avoid SMB Sales

Recommend
CEO approval
Business Outlook

Pros

Strong brand recognition that helps open initial conversations. Talented, collaborative peers who genuinely support each other. Some meaningful product innovation, especially around AI. Lead gen is solid and helps drive activity.

Cons

Unrealistic Quotas: Only a small number of SMB reps hit annual quota last year. Expectations continue to rise without proper territory support or resources. Large deals come mostly from inbound, so success heavily depends on territory assignment. Commission Plans Getting Worse: Comp plans continue to change in ways that hurt earning potential. Feedback is given repeatedly but rarely acted upon. No adjustment for inflation or cost of living. Political Promotions & High Attrition: Advancement is slow and political. Many reps leave soon after joining SMB because culture, pay, pressure, and leadership support aren't strong enough to keep them. Stressful Top-Down Culture: Leadership pushes high pressure without providing proper enablement or support. Employees are often spoken to like children instead of trusted adults. Communication often feels condescending rather than collaborative. Feedback Goes Nowhere: Reps consistently raise the same issues, yet leadership continues on the same path with the same excuses. Forced RTO: RTO is still being pushed despite employee pushback, negative employee reactions, and a lack of clear business case, or metrics to support the decision. Uncompetitive Benefits: Still no 401(k) match despite years of requests. Benefits lag behind similar tech companies.

3.0
May 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong Foundational Values: Box has always had a solid value system at its core, and that still shows up in the way the company talks about its mission and trains its employees. There's meaningful alignment around customer-centricity, transparency, and doing the right thing. Smart, Kind Colleagues: Across teams, you’ll find thoughtful, driven, and collaborative people who genuinely care about their work and one another. Good Benefits Package: The company offers competitive benefits and flexibility, and has maintained strong support structures even as it’s grown. Solid Internal Frameworks: There is a clear structure for internal mobility and performance management. Processes are generally well-documented and thoughtfully designed, which creates clarity on expectations. Exciting Product Direction: The product remains strong, and the company continues to invest in innovation—especially in AI, which holds great promise for future growth.

Cons

Cultural Dilution as the Company Matures: While the foundational culture is still present, it has become more diluted in recent years—a natural shift for a company at scale with increasing financial and competitive pressures. What was once a more egalitarian and transparent environment now feels more hierarchical. Uneven Policy Application: Policies—especially around return-to-office—are inconsistently applied. While most employees are held to a strict two-day-per-week in-office policy, VP and C-level leaders are often exempt, with some working fully remote. This inconsistency erodes trust and morale. Leadership Disconnect: Executive visibility and accessibility have declined. Strategic decisions can feel out of sync with the daily experience of employees, and feedback loops aren’t as strong as they once were. Performance & Advancement Tied to Politics: While Box has clear performance review systems, ratings are curved—meaning strong performers may receive lower ratings due to distribution constraints. Advancement and pay increases can be heavily influenced by organizational politics and the advocacy of one’s manager. Remote Work Limits Career Growth: Fully remote employees, regardless of performance, are generally no longer eligible for management advancement or internal mobility opportunities, which can be demotivating and lead to attrition of otherwise high-value talent. Compensation Growth Stagnation: Salary increases, while still present, have slowed in pace and have at times been delayed, which is discouraging for long-tenured or high-performing employees. Unlimited PTO in Practice: The company offers unlimited PTO, but in practice, policies around time off have become more structured, with clear limitations on how much can be taken at once.

2.0
Feb 19, 2025

Decent

Recommend
CEO approval
Business Outlook

Pros

Decent pay and can make a good amount if you are very good and end up with a good book of business.

Cons

Used to be a great place to work. Only a few reps in the US are hitting quota, with the average being terrible. SMB leadership is brutal and the culture has grown to be terrible. Micromanage and fear based type of culture.

Viewing 166 - 168 of 1,316 Reviews

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