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      Bread Financial

      Engaged Employer

      Bread Financial Incoming Collections Associate reviews

      3.4

      31% would recommend to a friend

      (6 total reviews)
      avatar

      Ralph Andretta

      97% approve of CEO

      31% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.1

      Culture & values

      3.1

      Senior management

      2.7

      Work/Life balance

      2.5

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      6 reviews
      1.0
      Oct 14, 2021

      After 2019 everything went downhill

      Incoming collection agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      You're in control of your own success

      Cons

      Supervisors micromanage you. You get new supervisors constantly. You could have a supervisor that lives across the country. No work life balance. They make you work an additional day off every other month (called a blitz) You have to work 2 holidays now (used to be 1) They made attendance way more strict. Bonuses are smaller than they used to be. Calls are now constantly back to back from 5am to close. Supervisors sit around while agents slave on the phones with more calls than we can possibly handle. They lessened our PTO.

      avatar
      Bread Financial Response
      4y
      Thank you for taking the time to provide a review. We value your opinion and will take this feedback into consideration as we continue to evolve and grow.
      5.0
      Nov 28, 2017

      Collections Agent

      Incoming collection agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with become family The location and managers are very nice

      Cons

      Constantly arguing with customers Limited time off phones Mix of incoming and outbound Requires you be customer service and collection agent Harsh consequences if late or absent

      5.0
      Sep 10, 2015

      Amazing growing company!

      Incoming early collections
      Recommend
      CEO approval
      Business Outlook

      Pros

      They truly care about their employees! If you're not happy, they will drop everything to try and help. Amazing company to work for.

      Cons

      The actual work can be mentally exhausting - You're talking to angry, sad, and frustrated customers all day.

      Viewing 4 - 6 of 6 Reviews
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