Does Brightspeed pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightspeed employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Brightspeed. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Brightspeed?

54% of Brightspeed employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightspeed 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Brightspeed?

Customer Service Technician (18) , Manager (14) , Director (7) , Project Manager (7) , Field Service Technician (5) , Customer Service Representative (4) , Customer Service Representative (CSR) (4) , Network Technician (4) , Senior Manager (4) , Account Executive (3) , Analyst (3) , Product Manager (3) , Supervisor (3) , Technician (3) , Application Development Engineer (2)

What are the pros of working at Brightspeed according to real employee reviews?

"Good pay and working remote" ((in 26 reviews)); "85% are remote People are great!" ((in 20 reviews)); "Great Benefits and 401k" ((in 17 reviews)); "direct management was great." ((in 11 reviews)); "Work Life balance is great" ((in 10 reviews))

What are the cons of working at Brightspeed according to real employee reviews?

"However, leadership recognizes and acknowledges the challenges openly and is committed to improvement." ((in 10 reviews)); "Managers are creating additional work that doesn’t solve the problems because that do not understand the department they are managing." ((in 4 reviews)); "High Stress: Dealing with frustrated customers and high call volumes most definitely will lead to burnout." ((in 3 reviews)); "Irregular Hours: Brightspeed is shift work, including nights and weekends, which can disrupt work" ((in 3 reviews))

What are employees saying about Brightspeed layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightspeed layoffs and their outlook for job security at Brightspeed in 2026.

What are the top reviewed Brightspeed locations?

Charlotte , Raleigh , Kansas City , Austin , Charlottesville , Columbia , Fayetteville , Orlando , Rolla , Dallas , Columbus , Denver , New Orleans , Philadelphia , North Charleston , Toms River , Burlington , Foley , Decatur , Boise , Chicago , Minooka , Jefferson City , Missouri City , Wentzville , West Plains , Cornell , Denmark , Tulsa , Wallace

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Brightspeed

Brightspeed reviews

3.2

54% would recommend to a friend

(249 total reviews)

Tom Maguire

56% approve of CEO

48% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.1

Culture & values

3.1

Senior management

3.1

Career opportunities

Brightspeed has an employee rating of 3.2 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

249 reviews

5.0

Oct 9, 2023

Senior BI Analyst

Senior business intelligence analyst

Recommend

CEO approval

Business Outlook

Pros

Great company culture - everyone is very friendly and welcoming. The onboarding process was smooth and efficient and I was able to get quick responses to any questions that I had.

Cons

Nothing to report so far

Brightspeed Response

Welcome to the team! Thank you for sharing your experience and glad to hear you had a positive onboarding experience.

5.0

Oct 9, 2023

Analyst, Broadband Grants

Compliance analyst

Recommend

CEO approval

Business Outlook

Pros

The culture here is amazing filled with really welcoming and open individuals who all share a common goal excellence.

Cons

I did not have full access day one.

Brightspeed Response

Thank you for sharing! Building a vibrant and inclusive culture is one of our top priorities at Brightspeed!

5.0

Oct 9, 2023

A start-up with a great head start

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture, entrepreneurial spirit, transparency, openness, growth

Cons

It's a startup! We're building from the ground up and that's hard work, but with opportunity for great results.

Brightspeed Response

Building a new company from the ground up is certainly hard work, but we are happy to hear that your experience has been so positive!

Viewing 205 - 207 of 249 Reviews

Jobs at Brightspeed

Collections Specialist

Customer Service Technician

Henderson, NC

View job

Senior Data Scientist

Public Sector Account Executive

Charlotte, NC

View job

Customer Service Technician