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Brightway Insurance

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Brightway Insurance reviews

3.0

43% would recommend to a friend

(186 total reviews)

Nick Clements

44% approve of CEO

37% positive business outlook

Brightway Insurance has an employee rating of 3.0 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Brightway Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

186 reviews
3.0
Aug 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Steady paycheck and coworkers are like family. Great location in relation to where I live.

Cons

Crappy benefits, youre not appreciated or respected as a human being. Very disorganized and stressful. If you need help, no 2 people have the same answer. Upper management exists in a fantasy world where they are totally blind to what is going on in the various department. When I left it was after 28 other people had already made their escape. Management eagerly listens to your concerns and grievances, says they will communicate this to the higher ups but they never do because they are in fear of losing their jobs. People that had been there for YEARS just up and walked off the job. On top of that, you are constantly cleaning up mistakes from agents in the field and Brightway just let's them get away with it.

5.0
Jul 6, 2015

Fast-growing company with employee interest at heart

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brightway not only takes its customers needs into consideration, but focuses on the needs of the insurance agents and Home Office employees. Now that I work at Brightway, I can't imagine working at another organization where the atmosphere isn't as supporting and encouraging as it is at Brightway. With an innovative business model, there is room for creativity and growth in each department.

Cons

With growth comes a lot of figuring it out. If you're a problem solver, can think on your toes and get excited at the idea of paving the way for future successes, Brightway can offer you what you are looking for.

5.0
Jun 18, 2015

I love Brightway

Recommend
CEO approval
Business Outlook

Pros

I've been working at Brightway's home office for over 2 years. At the coporate office we talk a lot about Brightway family. The CEO's are brothers, we have married couples, aunts, uncles, mothers & fathers, and their sons & daughters working there too. Even if you aren't related to anyone you work with you still have Brightway family. When someone at Brightway is hurting, everyone comes together to do whatever we can to help. I've never appreciated my co-workers like I do at Brightway. I have been supported and encouraged by my team mates, team leads, managers, and owners to make my own Brightway Success Story. I am provided with all the information I need to do my job. Coming from a corporate background I see how this young corporation is laying down the foundation they need to be an even bigger success. Since I have been in the Service Center the number or CSR has more than doubled. I've seen people hired at Brightway without prior insurance experience deservingly receive promotions and recognition for their accomplishments. I feel appreciated for what I contribute to the company. If you are motivated and dedicated, if you thrive under pressure, and love effecting change, then Brightway is the right way for you.

Cons

The worst thing about Brightway is what I would assume is the worst thing about working in any call center. The dreaded bad call. It happens, no matter how good a company's product and service are, there will always be that one customer who is angry about something (even if it's their own fault) and will blame you and give you a hard time. That's the worst. Brightway is in the baby stages of being a corporation, they are transitioning from a small office with 3 employees to a huge corporate service center with well over 200 employees in 10 years.. Simply said, there is a lot of change going on there. Brightway has high standards and expectations. If this was my business though, I'm sure I would too. Some people find this to be on the "Cons" list, but why settle for less?

Viewing 172 - 174 of 186 Reviews

Glassdoor has 193 Brightway Insurance reviews submitted anonymously by Brightway Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Brightway Insurance is right for you.