British Swim School reviews

3.9

75% would recommend to a friend

(260 total reviews)

Ashley Gundlach

69% approve of CEO

71% positive business outlook

British Swim School has an employee rating of 3.9 out of 5 stars, based on 260 company reviews on Glassdoor which indicates that most employees have a good working experience there. The British Swim School employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

260 reviews
1.0
Jun 22, 2022
Recommend
CEO approval
Business Outlook

Pros

-The kids were a pleasure to work with -Fun environment if this is a part-time summer job and you don't need it to pay ANY bills -You will get CPR, Lifeguard, AED, and First Aid training and Certs (which you can take to any other job after) -Working at a pool was a fun work place

Cons

Disclaimer- this is a franchise, so all my criticisms come from working with the San Mateo, CA owner. -Labor laws were not followed, example: -breaks/lunches were not given even though all employees were working over 5 hours -new employees would be working sometimes their 1st to 3rd day with no I-9 filled out and submitted -Understaffed at the pool to the point where the Lifeguard on duty wouldn't have enough time to checkin with the parents, setup the activities for the classes, handle customer issues with scheduling/promotions through the classes. This all would be expected of 1 person while their main job function was to monitor the pool for drownings, to all is not possible. -Employees would be expected to stock and store inventory at their personal house for the business. -NO consideration to millage reimbursement for traveling between pool locations -Owner WOULD NOT come to any location, help with shift covers, training, hiring, orientation, customer complaints, or any job function to better the business -She would rely on her mostly part time employees (who were making under $20) to fully run the business

1.0
Nov 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Paid on-the-job training (although minimal, rushed, and only minimum wage until you finish), good for high school/college students that attend class during the day and have the bulk of their afternoons free, and you get to work with children.

Cons

Huh, where do I begin? Management is poor and money-hungry. It is evident in their stylized teaching method, prices, and business practices. The way they teach children is abhorrent in that it stunts the children's growth as competent swimmers, and there is no stylization allowed lest you break their "perfect formula." You have little to no opportunity to adapt the class to each child's individual needs (and yes, this is possible to do even in group classes). Even if you are in the water for four, five, even six hours straight, you will not be given a break. Instead, they will use that 30-minute time slot that should be a break to make you teach another class. If you have a no-show, be prepared to either help the other instructor teach or clean for the entire 30 minutes. This might not sound like a huge deal, but trust me: when you are teaching back-to-back lessons for hours at a time, that break is crucial. They will do anything to keep a parent's money, including compromising their own rules and regulations to the point where it negatively impacts any employee that tries to uphold said rules and regulations. Regardless of how right you are, if you are an employee, you do not have a voice if it's your word against a parent's. The minute a parent complains about you, that's it - you have lost management's favor and from that point forward will be treated like a problem employee. Communication is non-existent, and when it actually happens, it's lousy and unprofessional at best. There are no warnings if you are doing poorly as an employee. There may be one conversation they'll have with you before they decide a week after that to give you the boot without allowing you enough time to prove yourself. They will make you feel welcomed and valued in the beginning until either a new person comes along or you do something not to their ridiculously high standards. BSS claims to have all their instructors lifeguard certified, but that couldn't be further from the truth. During my tenure of almost two years, I was the only one that went into the job as a certified lifeguard AND certified water safety instructor at my location until management finally got a clue and made everyone get certified (and they paid not one red cent toward the certification, btw). BSS will make promises to your face, will make you feel like a friend, until they get bored with you or until you stop being perfect. Once that happens, you are public enemy number one, and they will make sure you know it. Even when you try to do the right thing, they will lash out at you and revoke any privileges you had before. There is plenty more I have to discuss, but if you haven't gotten a clear picture of how terribly unprofessional and corrupt this establishment is, then, well, Godspeed, my friend.

1.0
Sep 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Working with cute kids and the rewards that come along with teaching them how to swim

Cons

Management doesn't care about employee's well being or livelihood Paid poorly for the work you are doing No support system The branch doesn't care about their clients and so it reflects badly on you

Viewing 1 - 3 of 260 Reviews

Glassdoor has 265 British Swim School reviews submitted anonymously by British Swim School employees. Read employee reviews and ratings on Glassdoor to decide if British Swim School is right for you.