Build-A-Bear reviews

3.8

59% would recommend to a friend

(1,769 total reviews)

Sharon John

60% approve of CEO

51% positive business outlook

Build-A-Bear has an employee rating of 3.8 out of 5 stars, based on 1,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build-A-Bear employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Aug 6, 2023

Terrible place to work

Recommend
CEO approval
Business Outlook

Pros

Discount on overpriced bears? Get to make children happy

Cons

Demand way too much of you for very very little pay, no benefits. Want you to be fake and overly enthusiastic the entire time, which makes sense but they will get onto you if you don't respond to every child/parent in a fake high pitched voice with a huge smile on your face.. even if the child/parent clearly isnt responding well with that level of enthusiasm. Always nit picking everything you do as if you're getting paid good money.. but in reality they pay you barely above minimum wage. Thought it would be a fun easy job while waiting to get a more serious job but it was actual h e l l. And its always about UPSELLING, and everything is overpriced so you feel bad trying to continuously upsell to a family that clearly doesn't have much money to spare and is just trying to do something nice for their kid. They make you get the kid get all excited for a "scent added to the bear" or new accessories just for the parent to have to say they cant afford it and no over and over again, its embarrassing for the customer and the worker. Its all about money there, not about the children.

1.0
Jun 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Fun, fast paced mall environment.

Cons

Not enough hours. No permanent schedule. Very unprofessional management team. Employer was very biased with hiring and promoting employees. Pay discrepancies.

1.0
Oct 10, 2015

It Was Okay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Self Explainatory.. We Were Stuck There Building Bears All Day Until The Store Closed.. And Sweeping Up Stuffing

Cons

Horrible Hours, Horrible Customers, Horrible Children, Horrible Managers, Horrible Location. Just a Horrible Experience

Viewing 4 - 6 of 1,769 Reviews

Glassdoor has 1,850 Build-A-Bear reviews submitted anonymously by Build-A-Bear employees. Read employee reviews and ratings on Glassdoor to decide if Build-A-Bear is right for you.