Businessolver Director of Client Operations reviews

The Client Operations Lead role is overworked and not sustainable. There is a high rate of turnover causing Directors to have to step in and lead clients. Expect to work at least 55-60 hours per week in any operations role. Sometimes 60-70 hours. If you don’t put in the time, your clients will be unhappy which will lead to big decreases in your bonus.

Crazy policies. Micromanaged and mandatory overtime. Doesn’t matter if you have kids or not. They tell you to work OT all of the time. If you don’t... you are reprimanded. The morale is terrible here. They talk about making it better every year around this time. I will be leaving soon and never turning back!