Does CAI pay their employees well?

According to anonymously submitted Glassdoor reviews, CAI employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at CAI. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at CAI?

41% of CAI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CAI 3.4 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at CAI?

Service Desk Analyst (39) , Business Analyst (18) , Project Manager (17) , Help Desk Analyst (13) , IT Service Desk Analyst (13) , Software Developer (12) , Consultant (8) , Programme Analyst (8) , Image Verifyer (7) , Manager (6) , Analyst (5) , Intern (5) , Service Desk Intern (5) , Software Engineer (5) , Executive Director (4)

What are the pros of working at CAI according to real employee reviews?

"good benefits available for contractors" ((in 35 reviews)); "Met some good people (mostly contractors or engineers)" ((in 33 reviews)); "But good managers are few and far between." ((in 17 reviews)); "Good work life balance for all employees" ((in 16 reviews)); "It was nice to get to work from home, especially during the pandemic." ((in 16 reviews))

What are the cons of working at CAI according to real employee reviews?

"Pay is low compared to industry and what clients are billed" ((in 45 reviews)); "Poor management, technology failed daily and for a tech company that shouldnt happen." ((in 31 reviews)); "Low salary.No 401 contribution from employer" ((in 19 reviews)); "No PTO offered for hourly employees and there’s no plan in place for career advancement." ((in 14 reviews)); "No Training." ((in 12 reviews))

What are employees saying about CAI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CAI layoffs and their outlook for job security at CAI in 2026.

What are the top reviewed CAI locations?

Allentown , Newark , Harrisburg , Chicago , Boca Raton , Orlando , Wilmington , Indianapolis , New York , Philadelphia , Pittsburgh , Tallahassee , Houston , Cleveland , Jacksonville , Tampa , Atlanta , Washington , Austin , Dallas , Los Angeles , Bethlehem , Miami , Ocoee , Dover , Flemington , Jersey City , Livingston , Princeton , Elkton

CAI reviews

3.0

41% would recommend to a friend

(152 total reviews)

Tom Salvaggio

41% approve of CEO

41% positive business outlook

Ratings by category

3.4

Work/Life balance

3.3

Diversity & inclusion

2.9

Culture & values

2.7

Compensation and benefits

2.6

Senior management

2.6

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

152 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Dec 27, 2022

Fantastic place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

True blue American company Empathy Leadership Opportunity & Growth Respect Dedication to Community and Service Excellent Pay -at/above market

Cons

Can be reactive at times

4.0

Dec 11, 2022

Great company culture

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

I enjoy talking to a majority of users & managers. I wish my pay was higher but the company culture is good & I'm willing to stick around for a year while I finish a certification to see where it leads

Cons

The base pay for this position is low

2.0

Nov 15, 2022

You'll do the work of 2-4 people

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Credit where credit is due: The medical benefits are good. The company legitimately seems like it cares for progressive issues. They let you choose fully remote, on site, or hybrid work environment. They take chances on hiring first time IT professionals.

Cons

Those positives do not outweigh the negatives. You'll be asked to work between 2-5 help desks concurrently. The training you get per account is inconsistent. The pay ($17/hr) is under par compared to industry average. Even if you get a promotion in title such as Service Desk Analyst II or Team Lead, your pay will not increase. More work for the same pay. You get two measly 15 minute breaks per 8 hour shift. It's ironic the company stands for progressive values but treats its employees like robots who must meet strict metrics.

CAI Response

3y

Thank you for sharing your experience. Your feedback provides us with invaluable insight to help us improve our strategies. The employee experience is in constant evolution. We have a recognition program for our Service Desk Team to celebrate their achievements at CAI, as well as offer advancement opportunities which brings paid time off eligibility. We also provide professional development trainings to upskill skill sets and earn certifications. It has been and always will be our priority to deliver the best for our dedicated employees. If you would like to discuss these matters further, please feel free to reach out to our HR department.

Viewing 64 - 66 of 152 Reviews

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Jobs at CAI

Desktop Support Specialist

Quality Assurance Analyst

Desktop Support Specialist

Sponsor Services Staff

CAI

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Fantastic place to work

Great company culture

You'll do the work of 2-4 people

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