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CCC Intelligent Solutions

Engaged Employer

CCC Intelligent Solutions reviews

3.6

57% would recommend to a friend

(101 total reviews)
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Githesh Ramamurthy

82% approve of CEO

56% positive business outlook

Reviews by job title

101 reviews

Reviews about "Culture"

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5.0
Mar 30, 2020
Recommend
CEO approval
Business Outlook

Pros

CCC's culture has changed dramatically for the better a number of years back. The management team works together, silos were broken down and everyone is pulling in the same direction. They are making significant progress, firing on all cylinders and having great successes to the benefit of all team members. It is a great place to work, no matter what stage in your career and I loved every moment of the time I was there - just outgrew my role, and was ready for the next challenge.

Cons

None that I can constructively think of.

1.0
Jan 9, 2020
Recommend
CEO approval
Business Outlook

Pros

The location maybe? Merchandise Mart is a great work location in the middle of lovely Chicago downtown. But that's about it for Pros.

Cons

Way too many! 1. First rung of managers is the absolute worst. They engage in slander, gossip and spread baseless rumors amongst their peers. They also vilify their underlings among fellow teammates. 2. Loyalty to manager in terms of accepting that they are the absolute overlords is preferred to professionalism and hard work. Being able to please them lords will get you promotions and not the quality of work or the hours you put in. The better you suck-up the quicker you climb up the ladder. 3. Real talent, skill, domain specialization is never respected. Everyone should apparently mix up each other's work irrespective of individual strengths and skillset. People with zero domain knowledge end up becoming managers of pseudo research teams simply because they were the cheapest replacement available to a talented employee who quit in utter disgust. 4. The attrition rate is through the roof since this company only rewards kowtowing, subservient folks. In summary: No self-respecting talented employee would remain here for long. 5. Compensation is not only not at par with the industry but is also decided by how and when you joined the company irrespective of your skill level. It also varies across teams even at the same level of the hierarchy. 6. Hierarchical company of the worst kind. You need the blessings of your manager, their manager and the dark lord above to even get office supplies and a damn monitor or IT repair. 7. Preferential treatment meted out to subservient folks who are rewarded with travel to conferences that seldom add any value to the team and end up becoming excursions at company expense. 8. Undervalued, under-appreciated and no-credit for your work. In fact, your work is stolen from you right under your nose with not even a mention of your contributions. 9. Managers have zero resource allocation skills. Wont even allot sufficient resources to help you get your job done. The blame will then, however, be placed on you squarely for failing to deliver a task which doesn't even fall within your skill-set. Zero understanding of core-competencies. 10. Nitpicking and micro-management are the hallmark traits of a successful manager here. 11. Managers are outright abusive and even exercise workplace harassment with pleasure, threatening to fire people for no apparent reason and with no official notice, simply because they felt like exploiting your immigration situation. 12. You are expected to work at the whims of your manager with utter disregard for your personal time off or company holidays. Apparently you are just their personal property to use as they please. 13. The year-end feedback system is defunct. In fact, it could be used as a tool against you and is just a way for them to identify dissenting employees. There is zero value for opinion. 14. The managers will doubt your abilities and will go to lengths to convince you that you suck so that they can feel superior to you. 15. Repeated requests for projects relevant to your skill sets will get turned down and you will be allocated projects that set you up for failure intentionally so they can fire you for incompetence. 16. They will go to any lengths to hide the defects in their results/models, even so far as to engage in unethical practices, such as asking you to avoid mentioning defects that you discovered, while they keep operating with faulty models/data. 17. Managers are often clueless of the details and just want to pursue something that sounds cool with no idea of how to successfully get there (for eg DL/AI/CV)

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CCC Intelligent Solutions Response
6y
While we are sorry to hear of your specific experience, we feel strongly that it is inconsistent with the vast majority of CCC employees. We are proud to have built an organization that is highly engaged that is reflected by our low attrition. CCC has an industry-recognized leadership team and we’ve been identified regularly as a “best place to work” by sources such as Forbes and Built-in Chicago. While we recognize there is always room for improvement, we are proud of our organization, leadership, and culture, and don’t feel that your experience is an accurate depiction of life as CCC employee.
1.0
Oct 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are decent. Other reps on the floor are generally good people even if they come and go. Women beware.

Cons

Over the past few years everything in tech support has turned into being all about politics. Solid work ethic, technical skill, and overall competence are all 2nd priority to pleasing the supervisors and managers. If you do not get buddy buddy with them, you will find yourself answering the phones until you leave. All management is competent at is politics and watching their own back. Doing their job is far from their first priority. The problems start at the top. If you ask the techs in Sioux Falls if they have met the executives they will tell you they haven't. Yet they will have all the time in the world for other departments, and the supervisors. Management of tech support has consistently failed to accomplish anything asked on any level by anyone on the floor. A manager will listen and then give every reason why nothing can be done about a problem. This has occurred multiple times and can be verified by multiple techs. The "turf wars" they have engaged in the past with other department managers have hamstrung almost anyone wanting to leave the department to try other opportunities. The supervisors are into high school level drama. They play favorites, have "pets", and will hype them over everyone else if an opportunity opens up for advancement. The result of this over the past several years has been many promotions that are questionable at best. The ones promoted are terrible at the job and burn out but stay because they pay is good. Morale has sunk, burnout is at an all time high and experienced techs are leaving the company in droves. Tech support in this location is neglected and has terrible management. It is the "red headed stepchild" of Sioux Falls.

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