CITY HOME reviews

4.0

75% would recommend to a friend

(911 total reviews)
avatar

Andrew Koenig

82% approve of CEO

72% positive business outlook

CITY HOME has an employee rating of 4.0 out of 5 stars, based on 911 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CITY HOME employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

911 reviews
1.0
Sep 19, 2022
Recommend
CEO approval
Business Outlook

Pros

the pay is great for an entry-level sales job. And some of the events they have for the employees every blue moon are pretty cool that's about it

Cons

For starters, you get paid your commission upon delivery and most items are not available until a few months so your commission checks are scattered. Secondly, micromanaging is unbelievable. They promise you the freedom to work your way but stop you at everything you try to do regardless of how good you are. Any problems with your customer's orders? good luck trying to get a manager to assist you. All they tell you to do is call customer service, and then you have to figure it out on your own when customer service tells you to talk to your manager. The company offers one free weekend a month for good sales associates but when you ask for it, suddenly it's never available due to the store's numbers. You sign up for a job in sales and end up doing account management, customer support, janitorial duties, inventory count, and then sales. Not to mention the overwhelming feeling that you are harassing the customers to add the "services" (warranty) when they stated they didn't want them in the first place. If they didn't add the services your sale doesn't hold weight. I was told to contact previous customers about offers and sales we had going on, who have not had their furniture fixed from delivery drivers carelessly damaging them, or haven't received the items for months. also if any customer decides to not accept the furniture upon delivery, three times for any reason, they fully house (take) that sales commission. Whether it is your fault or not.

5.0
Sep 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Holiday pay. nice vacation. Great benefits

Cons

Vacation time is earned weekly.

3.0
Sep 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay was great up until bonus restructure. Wonderful team.

Cons

Pay is not enough, especially when associates have to take over customer service. Deliveries constantly going wrong. Too much pressure put on associates. No work life balance. Micro management.

Viewing 385 - 387 of 911 Reviews

Glassdoor has 949 CITY HOME reviews submitted anonymously by CITY HOME employees. Read employee reviews and ratings on Glassdoor to decide if CITY HOME is right for you.