CITY HOME reviews

Poor management and leadership. Constant/inconsistent departmental changes...creating little accountability and trust. Company does not encourage growth or career development, despite what is said on the Individual Development Program. Multiple lay-offs throughout the year, requiring so much additional responsibilities, no work-life balance, tension, anxiety and no job security.... Despite your amazing performance, dedication, seniority and achievements.

- It can be reaaally slow during the weekdays, very boring once you've caught up on your busy work. - Almost impossible to get a weekend off. Even if it got approved, they can revoke the day off for any reason. I've seen it happen many times. - Always working holidays, it's retail. -Paid after item is delivered, not before. - Worst con is how absolutely bad the communication is between the retail, customer service, and logistic teams. Truly a nightmare and it's why I left. If a customer has an issue, you as a sales rep cannot help them. They must go through customer service by calling it in- no email or chat service. Customers will be on the phone for 3+ hours trying to get their furniture serviced or report damages made from the delivery team. Truly terrible customer service and delivery team. It was brutal having to talk to customers EVERY DAY about how something went wrong with their order or how terrible the logistics team was to them. The sheer amount of calls that come in on a daily basis, not only to the stores, but the customer call center, and online sales team, to report something that went wrong. - The turn over for the customer care team is extremely high.