Pros
Benefits are ok. I am grateful for some of the people I work with but they are too good for this place
Cons
Leadership issues. They are just there to collect a pay check, no structure, Policies enforced for some and not all, non realistic goals, call duty structure, over time given when there are no calls in queue only to falsify service level. Good ol boys mentality, racism, supervisors are new and do not have a clue how to lead. They only see you as a number. They will pay you to DO and not THINK. They do not want ot hear your potential added value as they are afraid of looking incompetent. This place is costing San Antonio a lot of needless money and truly needs an overhaul. They would do good with rehiring all new managers and revamping the fake PEOPLE FIRST culture. It is a culture of scare-tactics and lies. No genuine attitudes. Dont apply here. A lot of us are looking elsewhere. No room to leave the call center. They will find something to hold you back ie: dinging you for 1min over your personal time?!?!