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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,515 total reviews)
avatar

Mike Zukerman

75% approve of CEO

61% positive business outlook

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Feb 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home, good salary

Cons

Unsustainable workload, lack of training

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CSAA Insurance Group, a AAA Insurer Response
1y
Thank you for your feedback. We’re glad to hear you appreciated the flexibility of working from home and the compensation offered. We also recognize your concerns regarding workload and training. These are areas we continue to evaluate and improve, as we want every team member to feel supported and set up for success. We appreciate the time you spent with us and wish you all the best in your future endeavors.
4.0
Feb 26, 2025

A place to work

Recommend
CEO approval
Business Outlook

Pros

Solid benefits and decent pay.

Cons

Not much accountability from management when it comes to lower performing employees.

2.0
Feb 18, 2025

Non-stop

Recommend
CEO approval
Business Outlook

Pros

Pay is good, PTO great, benefits decent, teammates good, supervisors are ok.

Cons

New phone system terrible, implementing AI and it's a joke. Managers and supervisors out of touch with calls due to not taking the calls from non stop customers calling. CSAA rising costs of insurance is real bad. Training in theory is good, but it's not. There is not enough time ever to get appropriate training. It's just figure it out as you go. But a good situation for agents or customers.

Viewing 82 - 84 of 1,515 Reviews

Glassdoor has 1,705 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.