Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,706 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (12) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Benefits are good and co" ((in 171 reviews)); "Pay was good and lists of available overtime" ((in 117 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 108 reviews)); "Laid back atmosphere and good work/life balance." ((in 61 reviews)); "Great culture and values." ((in 59 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 82 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 49 reviews)); "My supervisor was incompetent and would often give me the wrong information, but when I asked to have a discussion with management about his supervisory inefficiencies, I was once again ignored." ((in 37 reviews)); "Poor upper management." ((in 32 reviews)); "Senior management is out of touch with the workers and they are not available." ((in 31 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,516 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,516 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews

5.0

Jan 21, 2025

Great company and leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This is a great company with a trusted CEO and leadership team. Our CEO, Mike, is transparent, honest, curious, and open. He asked questions and is willing to hear other people‘s ideas and opinions. I can’t imagine working anywhere else, especially with our “employee choice” arnal that allows me to work in any state that I like, and do so 100% remotely. This has really changed my life and allows me to take care of my family while also putting in a productive workday.

Cons

There have been a few changes recently in senior leadership, it will be nice when everything settles down. 2025 should be a great year for the company once everything is in place.

CSAA Insurance Group, a AAA Insurer Response

1y

Thank you for sharing your positive experience! We're thrilled to hear that you’ve had a great journey with CSAA and appreciate the transparency and openness of our leadership, especially Mike. It’s wonderful that the "employee choice" model has positively impacted your work-life balance. We also understand that changes in senior leadership can be a challenge, but we’re excited about the future and the direction the company is heading in 2025. We appreciate your continued dedication and look forward to what’s ahead!

4.0

Jan 12, 2025

A decent job

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Good pay . Pto. Holiday pay

Cons

The bonus should be better

CSAA Insurance Group, a AAA Insurer Response

1y

Thank you for your feedback! We're glad to hear you're satisfied with the pay, PTO, and holiday pay. We appreciate your suggestion regarding the bonus and will take it into consideration as we continue to improve. Thanks for being a valued member of the team!

1.0

Jan 6, 2025

Auto Claim Adjuster

Auto claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Work from home Not micromanaged

Cons

They don’t care about you Heavy work loads Management puts their job off on you No assistance They will find any reason to fire you AAA is only for themselves They don’t value there employees

CSAA Insurance Group, a AAA Insurer Response

1y

Thank you for sharing your experience. We’re glad you appreciated the work-from-home flexibility and autonomy. We’re sorry to hear that other aspects of your experience didn’t meet expectations. Employee support and workload balance are important to us, and we take feedback like this seriously as we continue working to improve. We appreciate your time with CSAA and wish you the best in your career.

Viewing 91 - 93 of 1,516 Reviews

Jobs at CSAA Insurance Group, a AAA Insurer

Procurement & Purchasing Card Specialist - Remote

Procurement & Purchasing Card Specialist - Remote

Procurement & Purchasing Card Specialist - Remote

Procurement & Purchasing Card Specialist - Remote

Procurement & Purchasing Card Specialist - Remote