Is CSAA Insurance Group, a AAA Insurer a good company to work for?

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.6 out of 5, based on over 1,707 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 63% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 61% have a positive outlook for the business. The best reviews about CSAA Insurance Group, a AAA Insurer have been left by employees working as Licensed Insurance Agent , Service Agent and Customer Service Agent .

Does CSAA Insurance Group, a AAA Insurer pay their employees well?

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at CSAA Insurance Group, a AAA Insurer?

63% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CSAA Insurance Group, a AAA Insurer 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at CSAA Insurance Group, a AAA Insurer?

Claims Adjuster (62) , Insurance Agent (48) , Manager (27) , Customer Service Representative (22) , Casualty Specialist (21) , Analyst (19) , Service Agent (17) , Claims Service Specialist (15) , Product Manager (14) , Claims Specialist (13) , Customer Service Agent (12) , Software Engineer (12) , Supervisor (12) , Licensed Insurance Agent (11) , Project Manager (11)

What are the pros of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Benefits are good and co" ((in 152 reviews)); "Pay was good and lists of available overtime" ((in 117 reviews)); "workers are great people that make the whole environment a slight bit less crazy than it is." ((in 113 reviews)); "Laid back atmosphere and good work/life balance." ((in 68 reviews)); "Great culture and values." ((in 59 reviews))

What are the cons of working at CSAA Insurance Group, a AAA Insurer according to real employee reviews?

"Egos and decisions based on emotion rather than facts is evidence of a poor management team." ((in 77 reviews)); "off hit list if your not either related to or a sibling of senior leadership." ((in 47 reviews)); "My supervisor was incompetent and would often give me the wrong information, but when I asked to have a discussion with management about his supervisory inefficiencies, I was once again ignored." ((in 35 reviews)); "Senior management is out of touch with the workers and they are not available." ((in 33 reviews)); "Poor upper management." ((in 31 reviews))

What are employees saying about CSAA Insurance Group, a AAA Insurer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CSAA Insurance Group, a AAA Insurer layoffs and their outlook for job security at CSAA Insurance Group, a AAA Insurer in 2026.

What are the top reviewed CSAA Insurance Group, a AAA Insurer locations?

Glendale , Walnut Creek , Colorado Springs , Las Vegas , Oklahoma City , San Francisco , Phoenix , Hamilton , Henderson , Mount Laurel , Sacramento , Los Angeles , Elk Grove , Santa Clara , New York , Tulsa , Walnut , Chicago , Irvine , San Jose , Jersey City , Peoria , Dallas , Houston , Indianapolis , Fresno , Livermore , Oakland , Fairfield , Philadelphia

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,517 total reviews)

Mike Zukerman

75% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews

4.0

Apr 9, 2010

CSAA Project Manager

Project manager

Recommend

CEO approval

Business Outlook

Pros

CSAA supports Project Management methodology. As a project manager if you want to utilize the PMP skill based on PMI, one can do it here. Their recent IT reorganization has created a better dynamic and management appears open to dialogue and working with you as an employee. They do allow work / life balance and are supportive if you have family issues. They also provide training to keep your skills fresh.

Cons

Sometimes the project work and accomplishing what needs to occur gets buried in the procedures. Too often the focus is meeting a predefined schedule at the loss of quality. One needs to know all the processes to be truly effective. If one is new to the organization this can be a challenge.

4.0

Mar 30, 2010

First posting. Physical environment.

Property casualty agent

Recommend

CEO approval

Business Outlook

Pros

Environment. Nice job stations. Beautiful grounds and building. People like the Kiosks in the malls- nice (wish there was more hoopla about that particular offering). Cafeteria is nice. lunch room well setup. Toy room with pool, hockey is great stress reliever.

Cons

No assigned seats/cubicles for Servicing Front Line Agents. Drawers are assigned in training and then, you don't sit by your assigned drawers. You have to get to work 1/2 hour early to get your possessions from your assigned locker, then search for a seat that's empty. At the end of the day it's the reverse of the morning ritual. Cleaning crew of the Glendale offices are poor. Floors and walls and counters are always dirty - maybe need new types of cleaning supplies or cleaning crew? Wish we could have a computer room where we can go on break/lunch to surf the web. That way we can focus at work at our desks, and know we have some stations with 10-15 min time limits (timeouts like at the library) for use throughout the day - same filters, but we can view 'social networks' without reprisal or use email sites to view and send emails. No need for live broadcasts or streaming sites. We really need to work on the floor, but able to write emails to friends/family on our breaks away from our desks and be respectful to peers who think we're 'wasting time at our desks' and get full blown resentments and eggagerated angry feelings.

2.0

Mar 28, 2010

Wake Up Call

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture Nice people who have a genuine stake in making the company a success; too bad no one's listening

Cons

Lack of accountability Poor downstream communication CIO is never around Lack of clear goals and objectives

Viewing 1351 - 1353 of 1,517 Reviews

Jobs at CSAA Insurance Group, a AAA Insurer

Litigation Paralegal - Remote

Software Engineer II - Remote

Software Engineer II - Remote

Litigation Paralegal - Remote

Litigation Paralegal - Remote