CSAA Insurance Group, a AAA Insurer reviews

too many chiefs and not enough indians/ too much emphasis on the bottom line/mgrs don't know what they are doing/all they do all day is bury their heads in their computers looking at figures

Job security is non existent. Call it optimization, call it reorganization, call it what you like, what it equals is conscientious, hard working, committed people lose their jobs. And those of us lucky enough to keep one attempt to pick up the slack. We do not have enough people to do a consistently good job anymore. Those of us who work with the customer directly operate in a vise. We are pushed on one side my upper management to make the customer experience everything it should be, and pushed by the customer who rightly expects their needs met, but we don't have the technology or the human resources to get the job done. The frustration level is off the charts and fear walks with us constantly. Everyone knows it, employees and customers alike. The ELT can and do, direct us not to let it show, but we are out here with the customer every day. The customer experience is not hypothetical for us.